Any JSA advisors here to help now ?????

deeplyblue2

thought i had oops:eek:, i will try and shorten it

deeplyblue2

hi last year i had a few problems with the jobcentre, concerning 2 complaints i made that never did get followed up, when they was addressed i had a big meeting and at the end of the meeting i was asked what i wanted from there error, i asked for them to pay £150 for an eyebrow threading course, which they agreed to pay.

also as im homeless and only have a care of address, jobcentre agreed that all appointment in the future would be by phone or email, any way december 09 i went to sign on as normal and was hand giving an app for jan 14th 2010 and to sign on to, i did attend this, and was also informed that i had a next appointment on 25th feb 2010 with my advisor.

Anyway my last payment of JSA was on the 2nd febuary,my next signing day was the 11th febuary which i signed as normal,and exspected my allowance on 16 febuary which did not recieve, so i called the jobcentre on the 17th to find out whats the situation. i was told by romford job centre that they did not know anything so i rang ilford main head office, and to my surprize i was told that i had missed to appointments that was apparently sent to my care of address, i told them i did not recieve any letter comfirming this, and my claim was suspended untill i had this meeting ?

on that wednesday i had to ask for a crisis loan as im homeless and need to pay for shelter or to stay a friends hse so i can have a cooked meals gas and eletric is not free. they know my situation and that i had to be informed of any appointment via telephone or email. also i recieved a phone call later that day from a man saying to me that i did recieve these letters and i had to wait a whole week till this lady came back from holiday to recieve my payments.

on tueday 23th feb i recieved a call from a lady saying i had to come in for that appointment on 25th febuary at 11.00am i did explain to her that i had appointment at 2.30 with my advisor also to sign on again and that i did not have bus fair to go back to the jobcentre as i have not been payed still, she was very rude and said if i did not attend both appointment she will close my claim.

any way i did attend my 11am app when i got to the jobcentre i went to reception and they did not no of any app for 11am? so they sent me upstairs to find out if it was there, they too did not know of appointment, only my 230pm app, so i then went downstairs with an advisor she was helping me, when i got there this lady approached me and was very rude to me saying that i was late, when i was not, so 2 of the other staff told her that i had been in the building at 11.am.

by this time it was 11.30am she looked very upset. i then asked her why my name was not at reception, she replied i thought i catch you at the door, she didnt even no me any i then went in to an office with her to chat about my claim, by this point i was quite upset all i was thinking im starving, i had 2 bank charges, catalogue charge also, i was very fruststrated to why i was not informed by phone as agreed.

she aked me for id which i showed her, then when on to address, i told her that this was a c/o address and that i do not always recieve my mail on time if im not informed that there was a letter to start with hows im ment to recieve it and that i do not have a key to this property, that im homeless and basically sofa surf around friends, she then said to me thats your address i said no thats my care of, she said no thats your address i said no that is not,im homeless, she then said to me i can not be homeless for more than 2yrs,i was upset,hungary and frustrated not angry so after ignorance towards me, i told her that i did not want to carry on this arguement and that i wanted a witness in the room as she is being very ignorant to the facts so i stepped out the room and asked for some assistance.

everybody in the jc was just standing ignoring me, so i may have raised my voice saying abit out of frustration saying how dare you tell me that im not homeless when i am, i find this very offencive and was very very upset, i did go out of charactor for about a min just because every1 was ignoring me, then i had a few security come up to me i told them its not me its what she said to me that i can not stomach i said you dont have to worry about be im not a nutter just homeless starving and not been payed for weeks now.

i have also lost a stone in weight in 2weeks i am 7stone now and 35years old, i then went to the phones to complain to ilford as to the way i was treated and that i was intitled to some one to assist me thats what they say said, then i was put on hold, in that time i was approached by a security and he came to my face and was very horrible he said that if i start hes going to grab me and sling me out. i told him to step away and not start an arguement with me as i was calm at this stage, so he just walked away, after my phone call i then left the building, and later recieved a phone call to tell me that i was not allowed to go to the next app at 230pm.

i then recieved a letter at the weekend saying im a potential threat to staff and that the police will be called next time and other orgornisations have been informed i have just registerd with the council to be re-homed as i need stability in my life but now this woman has stigmatized me for something i have not done and because i re-acted to her 3 comment stating i was not homeless and that i cant be homeless for more than 2yrs, what a load of rubbush how dare she.

i am at my lowest ever now and my weight is shocking, can i sue for personall injury for her comments that she has made to me, and the fact that she caused my change in charactor as i have never acted this way before towards any staff any where, i am very polite person, and have very little heart left after this scene that was brought to me.

can any body help or advise me as tomrrow i have the second re-arranged app at 930am, if im such a threat to them why are they letting me back in the building, ?

kind regards :rotfl:

dookar

Adereterial wrote: »

OK.

There are a limited number of reasons why we would close a claim without referral to a decision maker.

1, If you have failed to attend a scheduled meeting (of any type) and do not come in or notify within 5 working days. Your claim would be closed at the close of business on the 5th day or on the 6th.

2, If you have been sick for more than 14 consecutive days. You do not need a medical certificate, even for periods of 14 days, although you may be asked for one if there is a doubt that you are telling the truth.

3, If you have more than 2 periods of sickness of up to 14 days in any rolling year. These periods cannot be continuous, there must be a break between them.

4, If you have a domestic emergency which prevents you from attending or meeting your JSAG for more than one week. Definition of a domestic emergency is at the discretion of the advisor/assistant advisor.

5, If you have more than 4 incidents of domestic emergency in a rolling year. There must be a break between each period of domestic emergency.

6, You request the claim be closed.

7, You leave the country unless you are going abroad for an interview, have proof of that interview and have notified us in advance.

I do hope you're fibbing

DX2

deeplyblue2 wrote: »

i am at my lowest ever now and my weight is shocking, can i sue for personall injury for her comments that she has made to me, and the fact that she caused my change in charactor as i have never acted this way before towards any staff any where, i am very polite person, and have very little heart left after this scene that was brought to me.

At this moment in time I would be more concerned about getting your benefits sorted out!

As for suing the JCP staff member, I dunno can you sue for ignorance?

deeplyblue2

hi sorry for the long letter im so stressed wright now.

i went to my re-arranged appointment at 930am today at the jcentre and took my dad as witness also he has a better knowledge of understanding more than me,

when we was in the interview i got a man this time apparently the lady is scared ? so he reeled of some rules saying that my dad could not intervien etc which was ok as long as he was there im satified,

its seems when i was around 24-25 (im 35 now)i was claiming job seekers and under the c/o my mums address i was not living there,i was actually homeless at the time staying with friends couple nites here and there.

In time i got a job in a ware hse through the jobcenter they actually arranged the interview by telephone as i was bit shy back then, any how i got the job and i got a room to rent i was paying for this room as well, but because i did not declare my address with the jobcentre,

Also they grilled me for 3 hour and then went on to tell me there was too more address they had, apparently where ive also lived, i new the first address cos i did live there, the other 2 addresses i honestly did not no.

so i googled them when i got home i cant believe it BOTH addresses are the jobcentre one is stratford jc and the other is elephant and castle jobcentre there accusing me of living at the job center lol im still very upset tho. what do i do he made me tell him my life story some of the stuff my step dad didnt even no.

i realy do feel i am being harrassed and victimized by these fraud people now as its all over not recieveing my appointment for the 13th january, i got my apppointment for 14th jan and 25 feb and attended both so how come i did not get this letter, also i did comform infront of 5 people requesting i recieve any appointments by phone as getting in to property is a problem, i do not own and not live in, just quot basically with friends.

jobcentre do not relize this as yet cos he said ive lived in the 2nd address for long time i didnt no anything untill i googled tonight.

please who can i get to listen to me so i can sort this out ther oviously treating me like IM DANGOUROUS, im not i just got upset cos i have not been paid and did not understand cos i have not recieved this letter, all my appointments are giving to me by face and phone thats what was agreed last year because of my circamstances.

they have reported me to dvla cos my provisional is at my mums address will i get fined now?
how can i prove im homeless?
and whats my wright to this , are they picking on me cos i have no address

please help kind regards

bestpud

It may be worth a trip to the CAB, or you could contact shelter for advice.

The 'security' problem is of your own making and I'm not sure you can do anything by apologise for that.

You lost your rag with them so you can hardly say you are an innocent victim.

I understand your frustration but becoming aggressive was a bad move.

Had I been in the jobcentre when you were doing that, I'd have been very afraid, and it isn't right to affect others in that way.

Get some advice about the fraud issue and keep your cool - that's the best way to deal with it. Take all the paperwork you have so they can better advise you, and it may be worth making a note of dates etc while before you go.

I'm not sure what you mean about your driving licence - how can you be fined for having a licence at your mothers house?

deeplyblue2

hi thank you for all replies,

i will do this, also i went to my doctors today and she put me on 3mnths sick, and put it down as stress and anxioty, losing a stone too and refered me to a clinic for under weight people, reason is under investigation, till further notice.

i was wrong to react to her i no this, but when your telling some body thats not my address and they saying it is, and she was not listening i did raise my voice but was not aggressive, agressive and upset are to different things but thats how they percieved it to cover them selfs, i do no `now` that was not a good move but was not intentionall. now i am worse of i cant work due to my health now, and i ave never used a doc certificate i have always been available for work up till now.

due to my experience i would advice people not to behave in this manner (emotionally) or raise voice as oviuosly its classed as violant.?

thanks guys for advice