WARNING - AVOID BT - Worst Service Ever!

smudger1964

thelaughingcow wrote: »

I have just managed to worm my way out of my BT contract. I have had terrible service for months and months and they've only just let me escape my contract. I spoke to OFCOM and they dropped it within an hour.

BT. PLEASE LISTEN. I AM TELLING YOU THE TRUTH. READ ON FOR SOME ADVICE.

IF YOU WANT CUSTOMERS TO BE HAPPY PLEASE DON'T HAVE INDIAN CALL CENTRES. DOCK THE HUGE WAGES OF YOUR CEO IDIOTS AND GIVE IT TO WORKING PEOPLE IN THE UK. WE NEED JOBS TOO YOU KNOW!! GIVE THEM TO UK PEOPLE PLEASE. LEAVE INDIA ALONE. THEY DON'T UNDERSTAND ENGLISH AND DONT TAKE NOTES DUE TO EITHER BEING LAZY, DON'T UNDERSTAND US OR BEING PAID SO POORLY THEY DON'T CARE.

THESE ARE FACTS BT.

LISTEN TO WHAT YOUR CUSTOMERS SAY. CUSTOMERS NINE TIMES OUT OF TEN ARE CORRECT. YOUR JOB IS TO MAKE THEM HAPPY AND YOU'RE NOT. LOSING CUSTOMERS ISN'T A SOUND BUSINESS PLAN.

Now. To the fools who say, 'You pay peanuts stop moaning'. First. Shut up. You have no idea what you're muttering about. It isn't 'peanuts'. It's an economy of scale and it works very, very, very, VERY well if managed correctly. And peanuts to me isn't 48 GBP per month. It's 1/6 of my rent.

Secondly, have a tick box when I sign up for extra services. I'm happy paying extra for a BRITISH PERSON to have a JOB and PROVIDE me with a USABLE SERVICE. Your indian call centre is a leaking ship and you're kidding yourself about saving wages. You're losing customers left, right and centre. I know three myself just in my family.

You've got the economics of an idiot. I have just graduated from Liverpool Uni with a first in economics. You're kidding yourself. You're paying cheap wages at one end of the ship and leaking in the other. Give people want they want. Treat customers well and in general they stay loyal. These Indian call centres are costing you very very very dearly. Keeping customers loyal is possibly one of the greatest business plans possible.

You're a disgrace. Keep Indians a float and sink us. Shame on you.

And don't lie to the people regarding we need cheap wages for cheaper products. You enjoy cheap wages for other business activities too. Plenty of companies have UK only call centres and they scale very well. You do the same.

Your balance sheets are a comical joke.

I second that

Naillig51

I third that with all places that use these call centres -Tiscali do too i am sure as i have had major problems with them and their staff - having to repeat things loads of times -then they don''t speak to you for 5 mins after you have explained stuff -bloody useless !
I am looking to change -but dont want to go to Bt either !

chrisaj

I'll fourth that......I've even said to the person the other end, sorry but I can't understand what your saying, only to be told that that's my problem.......scuse me!!!:mad: That really made my blood boil

zartub

thelaughingcow wrote: »

I have just managed to worm my way out of my BT contract. I have had terrible service for months and months and they've only just let me escape my contract. I spoke to OFCOM and they dropped it within an hour.

BT. PLEASE LISTEN. I AM TELLING YOU THE TRUTH. READ ON FOR SOME ADVICE.

IF YOU WANT CUSTOMERS TO BE HAPPY PLEASE DON'T HAVE INDIAN CALL CENTRES. DOCK THE HUGE WAGES OF YOUR CEO IDIOTS AND GIVE IT TO WORKING PEOPLE IN THE UK. WE NEED JOBS TOO YOU KNOW!! GIVE THEM TO UK PEOPLE PLEASE. LEAVE INDIA ALONE. THEY DON'T UNDERSTAND ENGLISH AND DONT TAKE NOTES DUE TO EITHER BEING LAZY, DON'T UNDERSTAND US OR BEING PAID SO POORLY THEY DON'T CARE.

THESE ARE FACTS BT.

LISTEN TO WHAT YOUR CUSTOMERS SAY. CUSTOMERS NINE TIMES OUT OF TEN ARE CORRECT. YOUR JOB IS TO MAKE THEM HAPPY AND YOU'RE NOT. LOSING CUSTOMERS ISN'T A SOUND BUSINESS PLAN.

Now. To the fools who say, 'You pay peanuts stop moaning'. First. Shut up. You have no idea what you're muttering about. It isn't 'peanuts'. It's an economy of scale and it works very, very, very, VERY well if managed correctly. And peanuts to me isn't 48 GBP per month. It's 1/6 of my rent.

Secondly, have a tick box when I sign up for extra services. I'm happy paying extra for a BRITISH PERSON to have a JOB and PROVIDE me with a USABLE SERVICE. Your indian call centre is a leaking ship and you're kidding yourself about saving wages. You're losing customers left, right and centre. I know three myself just in my family.

You've got the economics of an idiot. I have just graduated from Liverpool Uni with a first in economics. You're kidding yourself. You're paying cheap wages at one end of the ship and leaking in the other. Give people want they want. Treat customers well and in general they stay loyal. These Indian call centres are costing you very very very dearly. Keeping customers loyal is possibly one of the greatest business plans possible.

You're a disgrace. Keep Indians a float and sink us. Shame on you.

And don't lie to the people regarding we need cheap wages for cheaper products. You enjoy cheap wages for other business activities too. Plenty of companies have UK only call centres and they scale very well. You do the same.

Your balance sheets are a comical joke.

they are a bunch of clowns !