laptopsdirect refund problem

robmar0se

NibbleIT wrote: »

DO NOT BUY from LaptopsDirect.
I received a laptop with a damaged screen (not dead pixels). Contacted them immediately to be greeted by a guy who couldn't care less. Completed their online RMA form asking for a refund - no reply. I rang again and argued that I wanted to return it for a full refund - she told me to send a photo of the damage, which I did.

I still haven't recieved any correspondance from them.

Sorry to hear this.

Laptopsdirect do offer some very attractive prices - unfortunately their track record for handling problems issues is notorious. If you paid by credit card, contact your credit card provider.

I know it doesn't help, but just look here which is a summary of Laptopdirect's reputation:

http://www.trustpilot.co.uk/review/www.laptopsdirect.co.uk

cja_architecture

I have just had the worst shopping experience ever dealing with Laptopsdirect. After spending over £1200 on a laptop and accessories there was a power problem with my laptop after 2 days and this had to be returned. I called up and was told that as this was within 7 days of purchase that it would be replaced. I arranged collection of the item the following week (this is where the problems began). i'm sure you can guess.... the courier did not come and collect the laptop after I spent a whole day waiting for them! On calling Laptopsdirect they didn't seem too fussed that I had wasted a whole day waiting in for their courier, they suggested that I could bring the laptop back to the store (I live in Leeds and they are in Huddersfield, a 30 minute drive).

I delivered the laptop back to the store to be advised that it would be checked and then I would be able to get a replacement. I asked about the software licences that I had purchased, I said that as i could not switch the machine on i could not migrate the licences to my new laptop (when it arrives). I was told that i should call microsoft and they would be able to sort this out, apparently it 'is really easy'

Days later I was told that the laptop was now out of stock and I would have to choose a similar spec laptop. A sales adviser helped choose a machine of a similar spec for the same price. The only problem was it wasn't a similar spec it was a lower spec machine. I then had to spend a further £100+ to get a machine which had similar features to that of my first choice of laptop.

I went to collect the machine from the store

After questioning the licencing issue with 3 or 4 members of staff I was told that this was easy to resolve by contacting Microsoft.

After contacting microsoft regarding the licences I was told that this was a single use licence and it was the responsibility of the retailer to refund me. This was then confirmed by one of the sales team at Laptopsdirect.

Sorry to have rambled on.... in short....

It seems like the policy of this company is to just sell, sell, sell. they couldn't give two hoots about any sort of customer service, their staff seem poorly trained in offering advice and they are reluctant to resolve issues directly themselves

DO NOT BUY FROM LAPTOPSDIRECT.... unless you have about 4 weeks spare time to resolve all of the problems with their faulty products and poor services.

:mad::mad::mad::mad::mad::mad:

neveragainlaptopsdirect

I have just had the most appauling experience with buying a laptop from laptopsdirect.co.uk and wish to let as many people as possible know about it, so that they will be VERY wary about doing business with them.

I could go into lots of detauil about how shoddy and rude they were in dealing with my complaint, but it would take too long. The basic gist is that when the laptop arrived, the LCD screen was totally unuseable as it had got damaged in transit. They refused to replace the screen on the basis that they said (no evidence to support this) that it was fine when it left them! However, as I pointed out to them, the packaging of the laptop contained absolutely NO clues as to the fragile nature of the contents. They did not use any "FRAGILE" labels at all and there was zero attempt to identify the need for the carrier to take care. Despite my pointing this basic error/poor practice to them, they still refuse to offer to replace the screen. I have threatened to take them to court, but as I have seen on numerous sites, this has little effect for others and I am having to write off the £100 cost I suffered in replacing the screen myself.

PLEASE TAKE GREAT CARE WITH THIS COMPANY LAPTOPSDIRECT or BUYITDIRECT their owners, UNLESS you want to take the risk of having your goods delivered without any FRAGILE labels! You have been warned!

m5rcc

neveragainlaptopsdirect wrote: »

I have just had the most appauling experience with buying a laptop from laptopsdirect.co.uk and wish to let as many people as possible know about it, so that they will be VERY wary about doing business with them.

I could go into lots of detauil about how shoddy and rude they were in dealing with my complaint, but it would take too long. The basic gist is that when the laptop arrived, the LCD screen was totally unuseable as it had got damaged in transit. They refused to replace the screen on the basis that they said (no evidence to support this) that it was fine when it left them! However, as I pointed out to them, the packaging of the laptop contained absolutely NO clues as to the fragile nature of the contents. They did not use any "FRAGILE" labels at all and there was zero attempt to identify the need for the carrier to take care. Despite my pointing this basic error/poor practice to them, they still refuse to offer to replace the screen. I have threatened to take them to court, but as I have seen on numerous sites, this has little effect for others and I am having to write off the £100 cost I suffered in replacing the screen myself.

PLEASE TAKE GREAT CARE WITH THIS COMPANY LAPTOPSDIRECT or BUYITDIRECT their owners, UNLESS you want to take the risk of having your goods delivered without any FRAGILE labels! You have been warned!

Did you pay with a credit card? Section 75....

Forever_Forest

I intend to speak to the Chief exec personally about my particular case (yes, I have his number).

I will report back as to how I get on. Maybe the way forward is to by pass the poor customer service staff and go straight to the top. Let's hope he's more helpful - if he isn't - everyone on here will be enlightened to it.

Cheers

Forever_Forest

My issue is yet to be resolved but the Managing Director does appear to get some action going. I'm led to believe he is more than happy to be contacted direct.

Nick Glynne Managing Director
Telephone: 0871 9710 769 Trident Business Park
Leeds Road
Email: NickGlynne@buyitdirect.co.uk
Fax: 0844 8937 989

Rebecca Manning on 01484 319808 (PA?)

Hope this helps anybody else struggling with the poor customer service here.