laptopsdirect refund problem

gsrigg

...and what's really fun, is being told this morning they don't have the stock (apparently, it was showing as in the warehouse but wasn't there when they went to check), yet, by magic, the item has appeared back as "in stock" on their web site (forum won't let me post links as a newbie, but if you search their site, it's the Asus EEE PC 701SD at 109 quid).

...it went to out of stock when I ordered, back in stock now I've canceled (well, wasn't my decision, they said they couldn't fulfill and cancelled for me). Seems their stock management system is a bit cuckoo...

Whitelightning_3

Hey newbie here
Similar problem to all of the above but with aircon direct. Same company same bunch of crooks!!
Sent out a faulty air con unit, ex homebase stock!! They wont answer the phone and when they do answer you are dispensed with fast!! Filled out all on line return forms, sent countless emails and had three phones ringing their bogus numbers for 3 hours!!!
They are crap and take money from everybody and send out crap.

I'm going up to huddersfield from gatwick tommorrow to throw their machine at them so they can wear it as a hat!!!! Not leaving till I get my money back with bells on

CROOKS CROOKS CROOKS DO NOT BUY FROM THESE WRETCHED, FETID, TURD PEDALLING CON MEN

Snooze

I find it hard to understand why anyone would purchase from them. As mentioned by someone further up the thread, their prices are easily beaten by doing a quick google shopping search for the make and model you're interested in. 9 times out of 10 it'll either be Amazon that's cheaper or ebuyer.com. Both places have rock solid customer service.

Laptopsdirect try to make out with their flashy ads that you're getting some amazing deal but the reality is that you can find the stuff they sell cheaper elsewhere.

Do your research folks.

andie666

Oh how I wish I'd done some research on these guys before purchasing.

I bought a notebook on Friday, by Saturday it was dead. I am getting scripted responses to emails telling me to go through their automated returns system ignoring any questions and screen shots.

They have told me to use the recovery partition to restore the system but there is no recovery partition on it, this just took us round in circles as when I pointed this out I got the same response, restore it to factory settings!??

I cannot cancel my order even with the DSR because I registered it, that's fair enough, all I want is a working notebook so am happy to accept a replacement.

I have asked for a replacement as it is not convenient for me to go down the repairs route, I have been told they don't replace items just repair.

These guys have no respect for our rights as consumers and they seem to be totally oblivious to consumer laws. :mad:

Donnie

andie666 wrote: »

Oh how I wish I'd done some research on these guys before purchasing.

I bought a notebook on Friday, by Saturday it was dead. I am getting scripted responses to emails telling me to go through their automated returns system ignoring any questions and screen shots.

They have told me to use the recovery partition to restore the system but there is no recovery partition on it, this just took us round in circles as when I pointed this out I got the same response, restore it to factory settings!??

I cannot cancel my order even with the DSR because I registered it, that's fair enough, all I want is a working notebook so am happy to accept a replacement.

I have asked for a replacement as it is not convenient for me to go down the repairs route, I have been told they don't replace items just repair.

These guys have no respect for our rights as consumers and they seem to be totally oblivious to consumer laws. :mad:

Is this in their Terms & Conditions? If a laptop develops a fault within such a time, you should have a right to a refund.
Is there part of the story missing?

hypatia370

I really wish I had read this thread before purchasing too.

It has been 6 weeks since I returned a faulty PC to Laptops Direct & have still not received a refund.
I have contacted the customer relations manager who has lied in her reply stating that the money has been refunded to my card - it has not. I have written to her again but have had no reply.

Even the amount she claimed had been refunded was not for the complete amount - presumably they are charging for delivery or return which, if I understand the DSA correctly, is not allowed.

The customer services phone number is hopeless. I have rung it many times, sat on hold for a lifetime & have the same conversation with very nice sounding people who do not have the authority to deal with my problem yet have clearly been told not to pass the caller on to anyone else.

On the face of it my case is very straightforward - there was no dispute about the fault. The collections were made by their own couriers just 2 days after reciept. How they are justifying keeping my money is beyond me.

Has anyone actually suceeded in getting money back from these fraudsters? Any suggestions of what I can do next?

To anyone else thinking of buying a computer from them: AVOID LAPTOPS DIRECT AT ALL COSTS

1steve_2

I puchased an ACER Aspire all in one computer from Laptops direct, the sales pitch was first class, any problems, with the computer we have a no quible guarantee.
I ordered the product on 31.08.2010 it arrived as promised on the 01.09.2010, when I set it up, I noticed that smack in the middle of the screen, one of the pixels had died, I contact Laptops direct, who advised me to ring their technical support, went through the issue, they advised that it was faultly and should be replaced and to go back to Laptops Direct, they advised me to complete a Returns form to have the product collected, I would get an email response with 24 hours.
First problem, no email after the first 24 hours, telephoned, Laptops direct and was advised by a very unhelpful customer services advisor that my application had been turned down, she advised that ACER states that unless four pixels had died it was not a fault. I then explained that I wasnt happy and could I have a refund under the no Quibble guarantee, no problem, I would have to pay £68.00 to return the product and 20% for restockng it has it wasnt faulty so some poor sod could go through this all again and someone probably has, or technically tough.
This meant I would have lost £188.00 plus the additionals I bought with the computer.
I contacted ACER who confirmed it was a fault and they arranged for it to be collected, they had the product for two and half weeks despite then advising that the product would be returned within five to seven working days (I think this is dog days), it was returned on the 22nd September 2010, when I opened it, the case was all scratched and the CD rom drive wasnt working, I contacted ACER again and arranged to drop it off to DHL the next day, today 10th October ACER still have my machine despite 43 calls to both ACER and Laptops direct.
In a nutshell, a computer I bought six weeks ago, I havent seen, I spoke to customer services who firstly refused to put be through to a manager, when I eventually got through she was more abrupt and dismissive than the customer services agent, ACER where no better, each day I ring them, I get a different story, the parts in and then it was the wrong parts, then they have repaired the product but are waiting for two parts to come in (despite there only being two faults) then the parts arent in and so on.

Moral of this story DO NOT BY ACER AND NOT FROM LAPTOPS DIRECT, had I read the negative stories on the internet first, I wouldnt have touched them - You have been warned.

pgblade

If only I had read this first. I bought a refurbished acer aspire that quite clearly stated in the advert and the invoice that it had a 16gb hard drive - it doesn't. it has an 8gb hard drive. After several days trying to get some sense out of cumstomer support, I ahve now been told that it should have had an 8gb memeory card loose in the box to make it up to 16gb (it didn't). I now have to wait for the technical department to get back to me but have neen told that they are 'very busy' but will email mail me at some point - I wonder when?

flowerfa1ry

well things haven't improved over the past 3 years with Laptops Direct. I bought a recon Packard Bell at the beginning of September, a bit wary because it only had 3 months warranty. It's a spectacular computer, but started to play up after only 6 weeks. After attempting to put it back to factory standard as advised, it was clear that there was a serious problem. I was stuck in a loop and unable to use it at all. I returned it, and was told it has I/O problems. I asked for a translation - apparently to techies that means inputs/outputs. And 28 days to get it back. I bought this machine to run my embryo business so am stuck without it. Outside their 28day returns window, they won't refund me. I am still without it and have had to buy another machine. I have been quite unwell over the past 3 years and cannot face the stress of a fight, so will try to sell the damn thing when they eventually deign to return it. If I had read this thread before I wouldn't have touched them. Anyone looking for advice? Don't go near them with a bargepole.

NibbleIT

DO NOT BUY from LaptopsDirect.
I received a laptop with a damaged screen (not dead pixels). Contacted them immediately to be greeted by a guy who couldn't care less. Completed their online RMA form asking for a refund - no reply. I rang again and argued that I wanted to return it for a full refund - she told me to send a photo of the damage, which I did.

I still haven't recieved any correspondance from them.