Egg Customer Services

Shoeshine

Hi,

My APR was increased from 19.9% to 26.9% in September last year. My now ex-partner used to deal with our finances and I wasn't aware of the increase until recently. I used the MSE template to contact Egg to complain about the increase to be given the usual response. I then requested for the account to be closed at the previous rate. My issue now is that they have not contacted me at all and only found out about my account being closed when I called them about another issue. I have sent them numerous letters of complaint and as yet they have not responded. I do not know whether the outstanding balance is now turned into a loan with fixed payments and a settlement date. Any ideas on my next course of action?:mad:

Many thanks

CannyJock

Shoeshine wrote: »

I do not know whether the outstanding balance is now turned into a loan with fixed payments and a settlement date.

Never heard of a card company making a decision to change a credit card debt to a loan. What makes you think they might have done this?

Can you not still login to your Egg account? A credit card isn't in joint names so you'll have your own login if you own the account. They tend to be fairly decent responding to secure messages sent when logged into your account.

If you've not already, then worth checking your credit report to make sure that everything's all good there - will also confirm if you still have a credit card with Egg.

Have you tried phoning them on the number on the back of your card?

Egg Card Telephone Number: 0844 41 46 087

EDIT: Personally, I'd be looking for a decent 0% deal to transfer the balance to - 19% is still a lot of interest to pay IMHO.

Shoeshine

Canny,

Thanks for the response, not too sure whether the card has been turned into a loan or not tbh, I do have access to my online account but as I mentioned in earlier post, they have not been in touch at all so I have had to rely on what I am told. The card has been cancelled, that I do know as I cannot use it any more. Unfortunately the card is maxed out at £15k so no-one will touch me with 0% offers so I'll wait a few months when I'm established at my new address and then apply for a loan to pay off the card.

tillergirl

I have had a similar thing happen to me. The credit card company wrote to me advising that they were increasing the APR and giving me the option to continue using the card at the new higher rate or keeping with the initial rate but being unable to use the card.

I chose to keep the initial rate and no longer use the card. They don't change the credit card to a loan they just charge you a minimum payment each month and depending what the balance on the card is and the interest will probably be paying the card off for a long time.

You would have to get advice from someone to work out how long it would take if you kept making the same payments you are currently.

My advice would be to get a loan as you have said, at least then you know when the debt will be clear. With credit card companys you could be paying £25 per month and only £2 off your balance the rest (£23) could all be interest.

miss_missy

hi shoeshine
sorry but if its your cc your responsible for it and they will have sent you a letter back in september telling you of the rate change and giving you the option of cancelling the card and paying back the debt at your old rate i believe you only get 30 days to do this in you cant say that your ex was incharge of that so its not your fault as it is in your name

they did this to me back in september and the letter gave me the date of when i had to notify them about this i did this and am now paying the card back at my old rate

i cant see why it would now be a loan, what makes you think that?

you just need to make sure you keep paying at least the minimum,

did they close it at the 19% or 26%?

either rate with that amount i would throw as much money as you can afford at the debt