Furious with Sky CS

stoneman

I changed my phone and broadband to Sky yesterday, except I now find that I have no BB for at least the next week. My phone changed over yesterday morning from BT to Sky and I tried to log into my current BB isp (I kept an overlap period just in case) to find that it didn't work. I phoned them to find out why and was told that because I am no longer with BT my connection won't work. So I phone Sky to ask where my modem is as it should have been with me in time so that there was no interruption in my service. I was told that my phone line has to go live first, then it takes 7-10 days to get my BB up and running!! I told the CS manager that I was promised when I took SKY up on the deal that there would be no interruption in my service as I run a business from home, only to be told that running a business from my BB is against SKY's T&C, and there was nothing they could or would do. I told her that I mentioned running a business was a big part of why I was moving to Sky from Bthere as I had suffered lots of connection loss with them, and the sales adviser never mentioned that it was against any terms then. Still no joy, I was told that I could cancel the contract if I wanted and go back to my previous provider but on contacting BT I was told that it would take 11 business days to get me up and running again. So I am stuck, all for the sake of saving £60 a year I have potentually lost hundreds of pounds in custom, I am using my 3connect dongle at the moment but it has a cap of 3GB per month. Gone are the days of customer service, it's all about making the figures look good for the short term investers, and sod the customers, I knew I should have left well enough alone:(