BT - Your rights for requesting past itemised billing

TonyBee

Madness at BT, after yet another phone call to the department over seas AGAIN,, i am told yes we can send you copies of 2009, great i thought this will contain evidence i need to prove to a tribunal i made certain calls, one week later still nothing, so i phone them once again, where they tell me they left a phone message on my answering machine and also sent an email informing me that they could not produce the 2009 bill, i have NO message on the answering machine and NO email, why o why do they continue to LIE.
Completely fedup with BT, useless.
Today they cost me £3000, just because i could not provide proof of calls.....

Buzby

You continue to misunderstand, the Billing information does NOT provide for call itemisation. If it was all that important, a letter to one of BT's contact centres would have generated a copy bill for the period you seek, but not the details of any calls made during this billing period.

So, if it was still the itemisation you wanted, only getting a bill would have not resolved the issue in any meaningful way, so I wouldn't beat yourself up over a 'near miss' in getting evidence - it simply wasn't there in the first place!

SCOTTY1979_2

Hello

Please can anyone give me advise on getting phone records from a BT account I had between 2007 - 2011. I have to prove I made a call to an insurance company. I really need to do everything I can to find this information.

I have tried calling BT , They have told me due to the account being closed this information was no longer available!

Please help me !