BT - Your rights for requesting past itemised billing

12 Posts
in Phones & TV
Dear forum
I am trying to get an itemised bill from BT for calls dating back to 2007. They are saying that they can not provide this information, even though we know that they can see this on their system.
What are your rights when it comes to obtaining your data?
Thank you.
I am trying to get an itemised bill from BT for calls dating back to 2007. They are saying that they can not provide this information, even though we know that they can see this on their system.
What are your rights when it comes to obtaining your data?
Thank you.
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BT do keep records of bills for longer and can supply you with an archived bill but there is a charge for each copy bill.
Dear syko29793, thank you for your reply.
They are saying that they can not get to this data. When we asked before for an itemised bill, the only thing they sent was a break down which is not good enough for what we need it for.
Sadly it would seem that the help desk people do not know what to do in this situation and are finding it impossible to understand that they can do what we are asking for.
The original was fully itemised and the account starts with LS.
Then there is no reason why a copy is not available. It costs £4.70 for a copy bill try calling 01142020289 (internal for BT cs) and ask for a duplicate bill from a CSS account.
(BT is changing all customers to a new billing system so you need an advisor who has access to systems called CSS/Smart accounts.) As your account number starts with LS the account was issued on these systems originally but may have been migrated to new system.
Give advisor your account number and it should be no problem.
Hmm as this is sometime ago I am cant promise we can get these bills pulled from our records but if you can send me an email to the addy in my profile then I'll see what I can do and sent you what we have.
Just include your BT account details and a link back to this thread for reference and I'll make sure to pick it up.
Cheers
Craig
BT Support
I am the official company representative of BT. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to [email protected] This does NOT imply any form of approval of my company or its products by MSE"
I deserately need to get copies of aged, fully itemised BT invoices too if that is in any way a possibility. It would be such a huge help if you were able to assist me in this matter also.
Many thanks and kind regards
A
It costs £10.00 to request a copy of all the data BT hold on an account. so copy bill is cheaper