question about leaving isp

sadiesunglow

Hello,
not sure if this is the right place to come to, but i am after advice on where i would stand on leaving a contract before the minimum term.
we are a small business (12 employees) who all work from home so have about a dozen lines. we are with TalkTalk business and last year we came to the end of our contract so decided to stay with them and upgrade our accounts, which involved a new 2 year contract. what we didnt realise was that takktalk business is now controlled by Opal Telecom. it is only since agreeing to the upgrade that we have discovered they are an absolute shambles in terms of customer service, we have a chronological list of their failings, complete lies from tech support, the list really does go on, their internal communication seems totally unequipped to deal with accounts with more than one line.
But i am not here to whinge, it has got to the point where i am basically in a rage before they have even answered the phone (if they do), and we desperately need to move away. my question is where are we likely to stand if we do decide to move away before the minimum term of the new contrcat has expired. they will obviously say we will have to pay them, but will the fact that we feel they have not honoured their side of the contract as the service has been so poor count for anything? also they have not given us a new contract since we agreed to the upgrade so have absolutely nothing in writing saying what the new terms are, is this likely to count for anything if we say we want to leave?

Thanks,
Stuart

macman

sadiesunglow wrote: »

Hello,
not sure if this is the right place to come to, but i am after advice on where i would stand on leaving a contract before the minimum term.
we are a small business (12 employees) who all work from home so have about a dozen lines. we are with TalkTalk business and last year we came to the end of our contract so decided to stay with them and upgrade our accounts, which involved a new 2 year contract. what we didnt realise was that takktalk business is now controlled by Opal Telecom. it is only since agreeing to the upgrade that we have discovered they are an absolute shambles in terms of customer service, we have a chronological list of their failings, complete lies from tech support, the list really does go on, their internal communication seems totally unequipped to deal with accounts with more than one line.
But i am not here to whinge, it has got to the point where i am basically in a rage before they have even answered the phone (if they do), and we desperately need to move away. my question is where are we likely to stand if we do decide to move away before the minimum term of the new contrcat has expired. they will obviously say we will have to pay them, but will the fact that we feel they have not honoured their side of the contract as the service has been so poor count for anything? also they have not given us a new contract since we agreed to the upgrade so have absolutely nothing in writing saying what the new terms are, is this likely to count for anything if we say we want to leave?

Thanks,
Stuart

You have a verbal contract with them, you agreed the terms by using the service, nothing is required in writing. You need to give them the chance to remedy the defects in the service.

syko29793

sadiesunglow wrote: »

Hello,
not sure if this is the right place to come to, but i am after advice on where i would stand on leaving a contract before the minimum term.
we are a small business (12 employees) who all work from home so have about a dozen lines. we are with TalkTalk business and last year we came to the end of our contract so decided to stay with them and upgrade our accounts, which involved a new 2 year contract. what we didnt realise was that takktalk business is now controlled by Opal Telecom. it is only since agreeing to the upgrade that we have discovered they are an absolute shambles in terms of customer service, we have a chronological list of their failings, complete lies from tech support, the list really does go on, their internal communication seems totally unequipped to deal with accounts with more than one line.
But i am not here to whinge, it has got to the point where i am basically in a rage before they have even answered the phone (if they do), and we desperately need to move away. my question is where are we likely to stand if we do decide to move away before the minimum term of the new contrcat has expired. they will obviously say we will have to pay them, but will the fact that we feel they have not honoured their side of the contract as the service has been so poor count for anything? also they have not given us a new contract since we agreed to the upgrade so have absolutely nothing in writing saying what the new terms are, is this likely to count for anything if we say we want to leave?

Thanks,
Stuart

As a business line it may come with guaranteed service levels within the contract and if Opal have failed these then it may be clause to get out of the contract.
As macman says though the contract does not have to be written if you agreed over the phone.
I woulld check Opals t&cs .

kwikbreaks

Free legal advice on an internet forum is worth precisely what you pay for it.