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Why can't I get proper O2 Broadband?

When I put my postcode in on their site it says I can only get their O2 Access package (which I have heard bad things about), however my exchange shows that O2 LLU is enabled:

My exchange is: MRBLA (it won't let me post links)

Bit confused, can anyone advise why I can't get the premium/pro packages?

Comments

  • Yes that's the site that tells me O2 LLU is available.. but it wont' let me post a link, my exchange code is MRBLA (Blackfriars).
  • kwikbreaks
    kwikbreaks Posts: 9,187 Forumite
    Could be that their kit in that exchange is at full capacity, their website is in error, or SamKnows is in error. The only way you'll be able to confirm the situation is by talking to O2 which could mess up cashback. It may be worth checking to see if Be say you can join but the odds are they'll be using the same database as O2.
  • spud17
    spud17 Posts: 4,424 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Almost certainly oversubscribed at the exchange, the same has happened here.
    6 months ago it was available, now Access only.
    Move along, nothing to see.
  • ACDeag
    ACDeag Posts: 742 Forumite
    Part of the Furniture 500 Posts Combo Breaker
    markymids wrote: »
    When I put my postcode in on their site it says I can only get their O2 Access package (which I have heard bad things about), however my exchange shows that O2 LLU is enabled:

    My exchange is: MRBLA (it won't let me post links)

    Bit confused, can anyone advise why I can't get the premium/pro packages?

    Can you get it from https://www.bethere.co.uk. Same company, it would be interesting to see.
  • phone o2 on 08003800402 and ask them. thats what i did cos i had the same confusion with my area saying it wasnt available. just give them a quick call and i dont know why it would affect cashback so long as you actually order through quidco. thats what i did.
  • macman
    macman Posts: 53,128 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Almost certainly due to O2 being full on that exchange for LLU. Too many people on here recommending 02 I fear (and I'm one of the guilty ones).
    No free lunch, and no free laptop ;)
  • kwikbreaks
    kwikbreaks Posts: 9,187 Forumite
    phone o2 on 08003800402 and ask them. thats what i did cos i had the same confusion with my area saying it wasnt available. just give them a quick call and i dont know why it would affect cashback so long as you actually order through quidco. thats what i did.
    If the website is allowing you to order an LLU package then there would be no need to phone at all. The op seemed to be saying that the website only offered Access and as Quidco only links to the website and not their telephone I would have thought the reason for my comment would be pretty obvious.
  • almillar
    almillar Posts: 8,621 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    If they're oversubscribed, you probably don't want to be with them anyway as you'll be slow at peak times...
  • kwikbreaks
    kwikbreaks Posts: 9,187 Forumite
    almillar wrote: »
    If they're oversubscribed, you probably don't want to be with them anyway as you'll be slow at peak times...
    Just because all the ports on their DSLAM are full it doesn't mean the connection will be slow so long as there is sufficient backhaul (and there will be). Eventually they will probably get another DSLAM installed and will be taking on new customers again.
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