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Another Disgruntled Talktalk customer

mflyer
Posts: 3 Newbie
I recently helped my 81 year old father-in-law upgrade his Tiscali BB account and BT telephone account to a combined TalkTalk BB & Anytime phone package. It went through fine, was accepted and he was then advised by BT of the date & time his BT landline would transfer to TT (tomorrow at 4pm). He contacted TT as he'd had no correspondence from them about the change over, only to be told that the transfer request had been aborted and he'd need to re-apply! He asked how & why it had been aborted as clearly TT had notified BT of the transfer, which BT were able to verbally quote to him. However, the TT rep insisted he re-apply and that the package would take 3 weeks to take effect. How's that for customer service???? BT have reassured him that he will not be cut off but that his land line will move to TT tomorrow. We wait with baited breath! No one needs this level of stress...
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Comments
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Talktalk do not have a very good CS, there is a Youtube video of someone on 'hold' for well over 1 hour.
When i joined i had numerous problems with my BB, i rang at 10 in the morning, (in January, and im still on hold.....no not really) one day to sort out a problem and i was on hold for over 3 hours at different stages of the enquiry.
Luckily now everything is ok, apart from my billing which i hope is sorted out this month.All the big powers they've silenced me. So much for free speech and choice on this fundamental human right, and outing the liars.0
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