Reclaiming PPI with The Woolwich

TashaC

Hi, Hope you guys can help! My mum took a loan out about 9 years ago with The Woolwich which she has only just finished paying for now! She was told that she had to take PPI as this was the only way she could get the loan! After seeing Martin's appearance I explained to her that she was miss sold the loan, so she contacted The Woolwich to ask for a copy of the agreement at which point she was told that they 'can't find it' which sound crazy to me as I would have thought they would have had to keep it on file... at least until the loan had been repaid! More recently she has contacted a company who have said that they are willing to take her case on and wave the £50 deposit fee and that they will take £280 for every £1000 that they manage to claim back... however I don't really feel comfortable with this arrangement and would prefer to look in to it myself. So what I need to try and find out is who I need to contact in regards to reclaiming the PPI as The Woolwich no longer exist in the entity of a building society? And what can I do about the bank no longer having a copy of the loan agreement?

di3004

TashaC wrote: »

Hi, Hope you guys can help! My mum took a loan out about 9 years ago with The Woolwich which she has only just finished paying for now! She was told that she had to take PPI as this was the only way she could get the loan! After seeing Martin's appearance I explained to her that she was miss sold the loan, so she contacted The Woolwich to ask for a copy of the agreement at which point she was told that they 'can't find it' which sound crazy to me as I would have thought they would have had to keep it on file... at least until the loan had been repaid! More recently she has contacted a company who have said that they are willing to take her case on and wave the £50 deposit fee and that they will take £280 for every £1000 that they manage to claim back... however I don't really feel comfortable with this arrangement and would prefer to look in to it myself. So what I need to try and find out is who I need to contact in regards to reclaiming the PPI as The Woolwich no longer exist in the entity of a building society? And what can I do about the bank no longer having a copy of the loan agreement?

Hi there

I agree, your quite right to feel this way about these claiming companies, when this can be done all free with just the posting within the post office.

So is there a bank that actually replaced The Woolwich?
If so then maybe it would be them you would write to, but another way here is to contact the Financial ombudsman service (FOS) customer care/consumer dept and they may try to find out who to write to in this case, so give them a call and they should check this out for you, and maybe also write to them on your mum's behalf too on request.
http://www.financial-ombudsman.org.uk/contact/index.html

I imagine a lot have had dealings with these, and may also post up with some useful info for you, but hopefully the FOS will also be able to help to, good luck please keep us posted.;)

TashaC

Exactly what I've been trying to tell my mum... although I will be invoicing her for my labour... Nothing a shopping trip can't sort out, lol!

I think Barclays took over The Woolwich... I need to pay them a visit so will ask today and see what they say in branch! If not FOS seems a good way to go... will keep you posted and thanks for such a speed reply!

di3004

TashaC wrote: »

Exactly what I've been trying to tell my mum... although I will be invoicing her for my labour... Nothing a shopping trip can't sort out, lol!

I think Barclays took over The Woolwich... I need to pay them a visit so will ask today and see what they say in branch! If not FOS seems a good way to go... will keep you posted and thanks for such a speed reply!

That's right.;):D.

Yes do that with Barclays and take it from there is best, otherwise contact the FOS, who may also write to them on your mum's behalf too.
Good luck and your welcome, we look forward to hearing from you.

Di
X

TashaC

Went in to Barclays who said the should have advise of The Woolwich's new details which I think she may have, am going to check the net to see if they are still registered there

marshallka

TashaC wrote: »

Went in to Barclays who said the should have advise of The Woolwich's new details which I think she may have, am going to check the net to see if they are still registered there

Barclays definately took over the from the Woolwich

http://news.bbc.co.uk/1/hi/business/875639.stm

Barclays should now deal with the complaint I think.

The Woolwich" and "Woolwich" are trade marks of Barclays Bank PLC. Registered in England. Registered Office: 1 Churchill Place, London E14 5HP. Registered No. 1026167. Barclays Bank PLC is authorised and regulated by the Financial Services Authority.

TashaC

Well my mum contacted them using the last contact details she was given and has been to address her letter to The Woolwich personal loans so we're going to send off one of Martin's template letters today, have had a few calls from the reclaiming ppi company trying to get in touch with my mum!

tiggrae

TashaC wrote: »

Well my mum contacted them using the last contact details she was given and has been to address her letter to The Woolwich personal loans so we're going to send off one of Martin's template letters today, have had a few calls from the reclaiming ppi company trying to get in touch with my mum!

when they ring again tell them you don't want their services and if they call again you'll report them to their regulator the Claims Regulation Unit part of the Ministry of Justice

TashaC

Thanks for that tiggrae, will let my mum know although as far as I'm aware they haven't called back again! We sent the letter recorded post on friday, So now its time to play the waiting game!

TashaC

So we got a copy of the loan agreement apparently she didn't take out ppi, although she swears she did! Anyway at least its only cost a few pennies!

reodleah

I have also been trying to deal with Barclay/woolwich PPI they want the ageement that was sold through the woolwich by with Endinbugh Insurance, but we cant find them. Are they still around.