3 mobile broadband CS

kendalls_cave

This is just a rant really - I am now into my second eighteen month contract with 3 broadband -When I renewed my contract with them back in Dec 2009, I was promised a new dongle - great as my old one was about broken (it did break and my mate got me a new one).

Said dongle never arrived, this was over Xmas/New year. After various phone calls lack of dongle Was blamed on been out of stock/bad weather, etc, and I never received "the new fast and improved dongle" the E170/E179 I believe.


Now in to February I phoned CS tonight to ask for the new dongle, to be shouted at and to be told the one I was promised was out of stock! I was promised one that I *know* will not work on Apple Mac - drivers not compatible.. been there done that. so said no. Was then told to buy one out of store and they'd reimburse me! After not getting the dongle I was promised back in Dec 09 I didn't really believe that.

I am absolutely appalled at 3's customer services:mad:

Snakeeyes21

If you email Executive.Office@three.co.uk and a guy called Simon Irving, explain your problem and he will sort it out for you.
You will probably end up with a credit against your account and ask for one of those new mifi dongle things.

kendalls_cave

Thanks for that. i e-mailed them and am waiting a reply. Here is what I wrote

Dear Sir.

I am sorry to bother you, but I have tried on various occasions to sort this out to no avail.

I am now into my second eighteen month contract with 3 broadband -When I renewed my contract with yourselves back in Dec 2009, I was promised a new dongle - great as my old one was about broken (it did break and my mate got me a new one).

Said dongle never arrived, this was over Xmas/New year. After various phone calls lack of dongle Was blamed on been out of stock/bad weather, etc, and I never received "the new fast and improved dongle" the E170/E179 I believe.


Now in to February I phoned CS last tonight to ask for the new dongle, to be shouted at and to be told the one I was promised was out of stock! I was promised one that I *know* will not work on Apple Mac - drivers not compatible.. been there done that. so said no. Was then told to buy one out of store and they'd reimburse me! After not getting the dongle I was promised back in Dec 09 I didn't really believe that.

I am absolutely appalled at 3's customer services. I wish to cancel my contract on the basis that I did not get the goods I was promised (the E170 dongle) when I renewed my contract.

Thank you for your help with this matter

I really would like to cancel my contract with 3 and just go PAYG until I move house and can get "proper" broadband. Do I have a case for doing that as they didn't provide the dongle they promised as part of me renewing my contract? I don't wanna cancel my DD and find I don't have a leg to stand on.
Thanks for your help

kendalls_cave

Just had this off CE.. ohh feel scared when they use words like "findings" feel I'm lying and got it all wrong when I haven't. 3 are gonna say something different to what I have obviously

"Dear Miss *******,
Ref: ********

Thank you for your recent communication, highlighting your concerns.

I would like to confirm that the Executive Office is currently investigating the issues you have raised and you will be contacted within 10 working days to discuss the results of their findings.

In this interim period, should you wish to comment further on the issues raised, please call the Executive Office on 08433 733 330, between 9am and 6.30pm, Monday to Friday.

Once again, thank you for bringing this matter to our attention and for your continued patience during our ongoing investigations.



Yours sincerely"