currys laptop

pollywoggle

hi guys:mad:, Newby here so be gentle lol

back on 1st jan 2010, we bought a lap top from currys for our sons thirteenth birthday, which was on the 15th feb, he's had it 3 days and one of the keys has fallen off, took it back to currys tonight and the young lad ( or bored youth which ever discription you like) behind the counter managed to pop the key back on, hopefully it will stay put, but he said that as we had the laptop for 6 weeks they wouldnt replace it anyway it would have to be sent away to be fixed, I maybe completely wrong here but surely if theres a problem after such a short period of time I could expect to have it replaced, I would understand if it was 6 months.
Like I say, hopefully it will stay put and that will be an end to it, but I'm interested to hear what you think my rights are!!! thanks

Esqui

The automatic exchange period is 28 days, which is large enough to avoid any awkward legal arguments over how long it takes to "accept" a product (after which, legally, you cannot demand a refund).

So yes, you are not automatically legally entitled to an exchange

bigpound

Are you sure he didn't pull it off himself? Pulling keys off keyboards is what children of all ages enjoy doing.

Equaliser123

bigpound wrote: »

Are you sure he didn't pull it off himself? Pulling keys off keyboards is what children of all ages enjoy doing.

Perhaps you are speaking only for children of your own?

Equaliser123

Esqui wrote: »

The automatic exchange period is 28 days, which is large enough to avoid any awkward legal arguments over how long it takes to "accept" a product (after which, legally, you cannot demand a refund).

So yes, you are not automatically legally entitled to an exchange

The law specifies a "reasonable time" for acceptance but doesn't state what this is.

Esqui

Equaliser123 wrote: »

The law specifies a "reasonable time" for acceptance but doesn't state what this is.

I believe it's generally considered to be enough time to inspect that the goods are working. The examples I was always given were:
- On a camera, enough time to run through a roll of film and inspect results
- On a DVD player, enough time to play through a DVD to check no problems
- For a pair of skis bought in a summer sale, this period could be several months.

Of course, these are just examples, and I wouldn't rigidly stick to them, even on the items in question.

However, there are other ways of accepting a good which aren't time-related. One is (although I don't know if anyone would) telling the retailer you accept the item. The other is to "use the product in a manner consistent with acceptance, or to customise it". Techincally, installing a new piece of software could be considered 'acceptance', but I can't imagine any court ruling that.

But 6 weeks of daily use would be.

However, I have just checked back to the OP, to see if it was daily use and saw that I didn't read the important part of the post...that it was bought for a birthday. Unfortunate it is, but a lot of retailers wouldn't see this as a reason.

gordikin

Equaliser123 wrote: »

Perhaps you are speaking only for children of your own?

No, they are speaking for most children I know...I recently worked with 938 of them...and that's not counting the teachers!

gordikin

Equaliser123 wrote: »

Perhaps you are speaking only for children of your own?

...and perhaps you'll find it to be oh so true in the future?

pollywoggle

Hi guys thanks for all your replys, bigpound he's a 13yr old boy who is very good with his stuff and was sitting in living room with me when it came off, so yes I can be sure he didnt pull it off himself, although I know where your coming from lol.
at the minute he's using it as we speak and its fine thank goodness, this is only its 4 day of use, we did state when we bought it that it was for a birthday present in febuary, dont know if that makes any difference. what I was probubly more annoyed was the off hand manner we were dealt with and I was polite before anyone asks different, and we've bought most of our stuff from there in the past and never had a problem, so I was upset that the minute we do, they were very off hand, especially as we had saved to buy it and it was birthday present. so I will know in future. lesson learnt, dont buy presents in advance

williham

Obviously you wouldn't buy a laptop for anyone if you thought they'd pull the keys off
Keys come off and can normally be popped back on and it'll be fine.

pollywoggle

hi guys, I was wrong!!!! thought it was sorted k key has popped of and so has the m key so now what???? 4 days used this can not be right any ideas please !!!!