Mobile bill for £636.70 for 1 month.

robt_2

It is beyond me why someone would set their phone to check for email every 5 seconds to be honest. It won't have finished checking before it is trying to start again.

clb776

how do they know what your phone settings were? can they really check this?

Did you check this yourself?

nbelluk

The £7.50 Bolt On is for 500 MB of data. This is what i have since found out i have gone over and incurred the charge on. This is only because the mobile phone company did not advise me how to set my email account up on my phone in the most cost effective way.

davetrousers

Sounds like you're on an old contract. The internet usage up to 500MB is £5 a month now. Though I was also told that you they now say fair usage which is 500MB but if you do go over by lots they won't charge you loads without consulting with you over your usage. My dad told me that one one internet forum that some chap used 50GB in a month!

Also If you're not on this bolt-on I was told you'd be charged 50p per day for any internet usage,

nbelluk

Thank you for your response, but it is also beyond belief that a company can advise a client that they are on High User list, but then let the client find out how much an invoice is only from their bank account without receiving so much as a bill or confirmation how much the bill will be for.

OneADay

Sorry nbelluk but responsibility is mostly the customer in my opinion. Most phones you can configure to track data usage etc.
You can check your usage online with almost all the main networks now on a daily basis.
Best you can hope for is some sort goodwill gesture but they don't have to give you that :eek:.

I think the argument you could make is that the charge is not proportionate to the actual cost to the network. Had you been on a 3gig limit and bolt on, you would have readily got away with paying a lot less. So make that type of argument.

Hope it works out well for you .

redux

nbelluk wrote: »

... but then let the client find out how much an invoice is only from their bank account without receiving so much as a bill or confirmation how much the bill will be for.

Either you have paper billing, or online, and if it moved to the latter they'd have sent you several messages telling you when this started, and since then probably an email every month to tell you this month's bill is ready. There won't be any contract customers who don't have billing at all.

pippitypip_2

Are you sure you didn't get a bill first? If not, you may be covered under the dd guarantee - I'm not sure how it works though and am sure someone more knowledgeable will come along a bit and explain!

pippityip

Know your rights - The Direct Debit Guarantee

Direct Debit is one of the safest ways of paying your bills. Organisations using the Direct Debit Scheme go through a careful vetting process before they're authorised, and are closely monitored by the banking industry. The efficiency and security of the Scheme is monitored and protected by your own bank or building society.
The Direct Debit Scheme applies to all Direct Debits. It protects you in the rare event that anything goes wrong.
The Direct Debit Guarantee

• The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.
• If there are any change to the amount, date or frequency of your Direct Debit the organisation will notify you (normally 10 working days) in advance of your account being debited or as otherwise agreed. If you request the organisation to collect a payment, confirmation of the amount and date will be given to you at the time of the request
• If an error is made in the payment of your Direct Debit, by the organisation or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society
  • If you receive a refund you are not entitled to, you must pay it back when the organisation asks you to
• You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify the organisation.

maxtweenie

I'm just wondering why they let you know on 26th January that you had been flagged as a 'High User', and the data would be available 72 hours later (29th January), you didn't bother to check until 15th February, 17 days later. I'd have been sh*tt*ng bricks if they'd told me that. How did they inform you? Was there an email with a link to your bill? If so, they might class that as giving you the required notice of the change to the DD.

I do hope you get it sorted though.

Vodafone

Hi nbelluk,

Were you able to get things sorted regarding this bill?

If not, we would be pleased to help you further so please feel free to contact us via -

Web Relations - Vodafone UK

(When contacting, please quote the code WRT135 in the subject line, in the message body please include a link to this thread and your user name.)

Thanks,

Espi
Web Relations Team
Vodafone UK