E-Buyer,no reund of postage for faulty item

davmail

I bought some goods from E-Buyer,as there were bits missing it was no good,they accepted that and picked up the faulty goods, they did refund me,but not the 5:95p delivery charge,surely they have to refund this too?

deanos

Why not email them and ask for it back ?

mad-mark_2

If it's faulty they need to refund the original postage fee plus your return postage costs. Ask them nicely and they should comply.

gould300

Never had a problem with P&P refunds for faulty items - just drop em an e-note explaining and they'll refund within a day or two.

pinkshoes

You could open up an "item not as described" dispute, where you will then be asked to submit a tracking number to show you've sent it back recorded. Kinda difficult when you got them to pick it up... (and you would've had to pay return postage anyway).

If you wanted to be cheeky, you could send them a recorded delivery letter thanking them for picking the item up, and you await the return of your initial postage", then submit the tracking number into the ebay dispute.

Have you tried phoning them to ask?

Apart from that, all you can do is leave negative feedback.

dinglebert

pinkshoes wrote: »

You could open up an "item not as described" dispute, where you will then be asked to submit a tracking number to show you've sent it back recorded. Kinda difficult when you got them to pick it up... (and you would've had to pay return postage anyway).

If you wanted to be cheeky, you could send them a recorded delivery letter thanking them for picking the item up, and you await the return of your initial postage", then submit the tracking number into the ebay dispute.

Have you tried phoning them to ask?

Apart from that, all you can do is leave negative feedback.

Ebuyer not ebayer

mikey72

davmail wrote: »

I bought some goods from E-Buyer,as there were bits missing it was no good,they accepted that and picked up the faulty goods, they did refund me,but not the 5:95p delivery charge,surely they have to refund this too?

Was it the only item on the order?
If it was email them, they'll refund it.

tandraig

when i sold stuff on ebay if the customer wasnt happy, and that was only a couple of times) I apologised and gave them full refund and refunded their postage too. email them asking nicely for the postage costs. If no joy then as others have said - ebay have a complaints procedure. use it, and make sure you give negative feedback but explain why.

deanos

tandraig wrote: »

when i sold stuff on ebay if the customer wasnt happy, and that was only a couple of times) i apologised and gave them full refund and refunded their postage too. Email them asking nicely for the postage costs. If no joy then as others have said - ebay have a complaints procedure. Use it, and make sure you give negative feedback but explain why.

ebuyer not ebay

gordikin

pinkshoes wrote: »

You could open up an "item not as described" dispute, where you will then be asked to submit a tracking number to show you've sent it back recorded. Kinda difficult when you got them to pick it up... (and you would've had to pay return postage anyway).

If you wanted to be cheeky, you could send them a recorded delivery letter thanking them for picking the item up, and you await the return of your initial postage", then submit the tracking number into the ebay dispute.

Have you tried phoning them to ask?

Apart from that, all you can do is leave negative feedback.

You could 'open up your eyes'? :rotfl:Quality not quantity on MSE?

gordikin

Why are people missing it's ebuyer?