We'd like to remind Forumites to please avoid political debate on the Forum. This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
disconnection without MAC code you pay £25.00

mircat
Posts: 4 Newbie

Just find out that if i move from a .....phoneline isp[orange]..... to cable [virgin]
have to pay a line disconnection fee for not using the mac code. As bt? change a line close fee
was enyone had this too
have to pay a line disconnection fee for not using the mac code. As bt? change a line close fee
was enyone had this too
0
Comments
-
Yes this has been mentioned several times on this forum. It is correct.0
-
Terms and conditions for Orange Home services:
http://www.orange.co.uk/terms/5506.htm
21.4 If you terminate your Agreement and do not request and use a MAC Code we reserve the right to make a Charge which you agree to pay. This Charge will be to cover the cancellation fee that we must pay BT for disconnecting customers in this way. The amount of the Charge can be found at http://www.orange.co.uk/time/disconnection. Such a Charge will not be payable by you if you Move and have subscribed to our Service(s) at your New Home or if we are unable to provide the Service(s) at your New Home.
http://www.orange.co.uk/time/disconnection
What is this fee?
MAC stands for Migration Authorisation Code and it allows you to move between ISPs quickly and with no loss of service. Most of our customers switch broadband suppliers by using a MAC code and therefore will not incur this fee. However, BT charge us for those customers that do leave without a MAC code and unfortunately we have no option but to pass this charge on to those customers. If BT reduce or withdraw this charge at any point in future we will immediately do the same.0 -
If you are changing from an ADSL based bband to VM's CABLE then you DO NOT need a MAC Code as VM's bband DOES NOT go thru the phoneline,it come's thru the same cable as the TV!!!
Therefore I cant see why you'd have to pay a charge for moving between ADSL bband ISP's.
http://allyours.virginmedia.com/html/broadband/switch.html0
This discussion has been closed.
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 348.3K Banking & Borrowing
- 252.1K Reduce Debt & Boost Income
- 452.4K Spending & Discounts
- 240.9K Work, Benefits & Business
- 617.1K Mortgages, Homes & Bills
- 175.6K Life & Family
- 254.1K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 15.1K Coronavirus Support Boards