Insufficient postage paid by seller

Gary_zero

I recently bid for and won a very small book for 99p plus £2.50 P & P so I paid £3.49 I have now received a card from the post office telling me "insufficient postage paid" by the seller they want £1.37 to release the item. I emailed the seller 2 days ago asking for a refund of £1.37 and I would then collect the item...No response. I'd like the item but I'm not desperate for it I feel £2.50 is plenty for a jiffy bag and postage. What are my options? Thanks

TurkishDelight

I'd give them a while- if they can only use their works computer or whatever then they might not have seen your message.

It's probably just a stamp fallen off and not intentional (£1 of that is a handling charge by royal mail).

Don't really know what to suggest if they don't get back to you, I guess your only options are to pay or to open a item not recieved claim through paypal, but I'm not sure how that would work if they've got a tracking number that shows it is unclaimed- I'm guessing not well, even though it's not attemped delivery as such.

emby

I've been on both sides of this situation before; once when the post office put regular stamps on my packages instead of the large letter variety and once when a seller did the same thing.

When i was the buyer i photographed the royal mail card, e-mailed it to the seller and luckily he was a pretty decent guy and refunded me the amount i'd paid out to RM and a little extra for my troubles. But i guess it totally depends on the character of the seller; of course they should refund any excess you've had to pay out but they aren't forced to. But then you have the chance to leave relevant feedback.

martindow

TurkishDelight wrote: »

I'd give them a while- if they can only use their works computer or whatever then they might not have seen your message.

It's probably just a stamp fallen off and not intentional (£1 of that is a handling charge by royal mail).

Don't really know what to suggest if they don't get back to you, I guess your only options are to pay or to open a item not recieved claim through paypal, but I'm not sure how that would work if they've got a tracking number that shows it is unclaimed- I'm guessing not well, even though it's not attemped delivery as such.

I don't think this is necessarily recorded just 37p insufficient postage plus the handling fee as you say in which case there will be no tracking showing an attempted delivery.

It is awkward if they don't reply. Most sellers would rush to compensate their buyer to preserve their stars and avoid negs. Hopefully you will get a reply from them soon.

After ten days or so the PO will attempt to return it to the sender.

custardy

TurkishDelight wrote: »

I'd give them a while- if they can only use their works computer or whatever then they might not have seen your message.

It's probably just a stamp fallen off and not intentional (£1 of that is a handling charge by royal mail).

Don't really know what to suggest if they don't get back to you, I guess your only options are to pay or to open a item not recieved claim through paypal, but I'm not sure how that would work if they've got a tracking number that shows it is unclaimed- I'm guessing not well, even though it's not attemped delivery as such.

RM charge underpaid items@ 2nd class,so for that amount it looks more underpaid than missing ot me
if its untracked i would open an item not received dispute
get your refund and then 're' refund the difference back to the seller minus costs incurred paying RM
you can pay online with RM so theres no further costs to you bar the £1.37

TurkishDelight

martindow wrote: »

I don't think this is necessarily recorded just 37p insufficient postage plus the handling fee as you say in which case there will be no tracking showing an attempted delivery.

It is awkward if they don't reply. Most sellers would rush to compensate their buyer to preserve their stars and avoid negs. Hopefully you will get a reply from them soon.

After ten days or so the PO will attempt to return it to the sender.

Oh no, I didn't mean that it was related to being recorded, just thinking worst case scenario if it was it might cause problems.

custardy

martindow wrote: »

I don't think this is necessarily recorded just 37p insufficient postage plus the handling fee as you say in which case there will be no tracking showing an attempted delivery.

It is awkward if they don't reply. Most sellers would rush to compensate their buyer to preserve their stars and avoid negs. Hopefully you will get a reply from them soon.

After ten days or so the PO will attempt to return it to the sender.

3 weeks to return except RD

Gary_zero

Thanks for the replies I'll scan the Royal mail card, Email it and give it a couple more days for buyer to respond .

jasmineswhiskers

The only difference of 37p would be that they had stuck a first class 39p stamp and it needed a large letter over 250g (2nd class 76p). Bit stupid if they have done this.

lors71

item is not recorded is it?so i would pay the difference and if the buyer didnt refund me i would claim off Paypal.

emby

lors71 wrote: »

item is not recorded is it?so i would pay the difference and if the buyer didnt refund me i would claim off Paypal.

How would you claim off paypal?
Aside from lying that the item hasn't turned up.