Air Asia refusing to refund

richardw

Welcome back Sam Bee!

richardw

dmg24 wrote: »

To be fair, if the boats are not that regular, you do seem to have taken a big risk in only allowing two hours between your flight and the boat. I am not sure of Air Asia's reliability, but what would you have done if the flight had been delayed?

I had thought that.

Sam_Bee

richardw wrote: »

Welcome back Sam Bee!

Thanks Richard. It'll just be a brief return i'm sure before I get thrown off again

Now where's the 'How to get a (not) Guaranteed MSE Airline upgrade' thread of the week kept these days?

malkie76

Please don't tempt people into starting that thread, or up'ing an old one. I assume there will be a rush of requests approaching easter holidays, then again prior to summer.

Conclusion is always the same - pay for the class of travel you want

ken_1969

dmg24 wrote: »

To be fair, if the boats are not that regular, you do seem to have taken a big risk in only allowing two hours between your flight and the boat. I am not sure of Air Asia's reliability, but what would you have done if the flight had been delayed?

The two hours to spare was a conservative estimate allowing for an hour to make it through customs and another hour to transfer to the boat. That should have seen us at the dock with between two to three hours to spare - more than enough time to deal with anything other than a drastic delay, but not enough time to make alternative connecting flights.

ken_1969

Caz3121 wrote: »

I agree you now have a flight to KUL that you are not going to get refunded.

does anyone know if travel insurance would aid with the additional costs for the alternative connecting flights

That's my question as well - would be good to know where I stand before I call them up, in case they try and fob me off. Has anyone had a simliar situation?

Equaliser123

Sam_Bee wrote: »

If that doesn't work out for you then you will have to look at Jakarta. Garuda do actually offer connecting flights from KL to Manado daily (someone can translate):

GA 819 08MAY KULCGK HS2 0710 0810
GA 600 08MAY CGKMDC HS2 1045 1505

GA 601 18MAY MDCCGK HS2 1545 1745
GA 818 18MAY CGKKUL HS2 2010 2310

Trouble is that I don't think you can book Garuda international flights online. Solution - call up the Garuda Sales Office in the UK (it exists!). This may be the best option at limiting your losses timewise.

Otherwise, all you can do is firefight, and start minimising your losses and start begging with airline and hotel involved.

Hope you make it, the diving is second to none (well, except for the Togian Islands, but you won't be making it there by Air Asia ).

Cracking advice and some brilliant research.

The only thing I would say is that I would not choose to fly Garuda due to their appalling safety record.

Equaliser123

Sam_Bee wrote: »

Thanks Richard. It'll just be a brief return i'm sure before I get thrown off again

Now where's the 'How to get a (not) Guaranteed MSE Airline upgrade' thread of the week kept these days?

Agree with this. This website lets itself down when it starts raising expectations that Club / Business is easy to blag. Ultimately it is for the people that pay for it....and subsidise the economy fares!

Equaliser123

ken_1969 wrote: »

That's my question as well - would be good to know where I stand before I call them up, in case they try and fob me off. Has anyone had a simliar situation?

Did you pay by credit card? IF Air Asia are in breach of contract - check their terms - you may have a claim pursuant to s.75 Consumer Credit Act 1974.

jammin_2

Equaliser123 wrote: »

Did you pay by credit card? IF Air Asia are in breach of contract - check their terms - you may have a claim pursuant to s.75 Consumer Credit Act 1974.

They are not in breach of contract.