Loyalty Discount

E.ON_Company_Representative

DirectDebacle wrote: »

You publish a leaflet on how the DD scheme works and further in your FAQ explain how the DD discount is applied. Neither of these information publications explain the affect of the 'no discounts on final bill'.

Direct Debit publications don't mention 'no discount on final bills' as this T&C is not only relevant to Direct Debit customers, but it also applies to all payment methods.

At the time of any change of supplier or tariff we always send by post documentation confirming the details of the product, this includes prices, discounts and any exceptions.

Also the FAQ you have posted above, says 'discount on your bills' not 'all bills'. Therefore there is no promise made of a discount on all bills.

Brian

KimYeovil

E.ON_Company_Representative:_Brian wrote: »

Also the FAQ you have posted above, says 'discount on your bills' not 'all bills'. Therefore there is no promise made of a discount on all bills.

Hang on. If you start making ludicrous weasel statements like that I am going to be switching sides!!!

Plushchris

That is pretty weasely, thats like its suggesting the last bill isnt yours, its someone elses!

Silly, silly T&C if you ask me.


Starting to wonder why the OP has such a facination with E-on tbh...

DirectDebacle

E.ON_Company_Representative:_Brian wrote: »

Direct Debit publications don't mention 'no discount on final bills' as this T&C is not only relevant to Direct Debit customers, but it also applies to all payment methods.

At the time of any change of supplier or tariff we always send by post documentation confirming the details of the product, this includes prices, discounts and any exceptions.

Also the FAQ you have posted above, says 'discount on your bills' not 'all bills'. Therefore there is no promise made of a discount on all bills.

Brian

You make no comment on the fairness aspect of your companies T&Cs or lack of important information in their publications or FAQ.

With the exception of the clause in the T&Cs referring to no discounts on the final bill, are you now saying that the DD discount does not apply to all bills that qualify for such a discount. If not then the phrase, 'discount on your bills', must apply to all bills unless the bills it does not apply to are qualified within the document.

Try to put some commonsense and honesty in your answers and rely less on semantics.

Put simply the DD discount scheme is to encourage customers to pay by DD. I think all your competitors operate such a scheme and does not in itself encourage loyalty. It would seem reasonable that if a customer makes 12 DD payments and leaves for another supplier then he should receive the promised discount for those 12 payments.

Haarlem

E.ON_Company_Representative:_Brian wrote: »

Direct Debit publications don't mention 'no discount on final bills' as this T&C is not only relevant to Direct Debit customers, but it also applies to all payment methods.

At the time of any change of supplier or tariff we always send by post documentation confirming the details of the product, this includes prices, discounts and any exceptions.

Also the FAQ you have posted above, says 'discount on your bills' not 'all bills'. Therefore there is no promise made of a discount on all bills.

Brian

Gosh Brian, you are really digging a big hole showing Eon's lack of respect for the customer that will put people who read this site off EON.

I think you need help from your Customer Relations Department to regain some credability for EON.

Pincher

I have always thought 6% is rather a lot for Direct Debit discount,
because it can't possibly save that much admin cost: whereas 2% for Dual Fuel seems low. I have a feeling somebody in IT thought it was easier to up the Direct Debit %, than to create a separate Loyalty discount. Lazy programmers, probably.

I would suggest a re-shuffle of this 8%.

Direct Debit 2%, purely to save admin cost.
Dual Fuel 2%,
Loyaty Discount, variable from 0%, up to say 5%

I should of course get 5% Loyalty discount, and end up with 9% discount, 1% more than the 8% I already get.

The extra 1% (£12 p.a.) is only paid to 5 year plus customers, which is presumably a lot less than one sales commission. So you are spending £12 on retention cost per customer per year. If it works, EON can acquire goodwill by establishing a reputation for consistent value. Headline grabbing tariffs with wafer thin margins is so noughties, try low churn high satisfaction for a change.

michael1983l

Not that I was thinking of moving but if I was after reading this representation of E.ON I wouldn't touch them with a barge pole. To me the dialogue here indicates usual stealth fee tatics that are usually reserved for low life companies intent on hiding hideous costs.

I know this is a novel idea but when are companies going to realise that customers prefer honesty and integrity. I would rather pay slightly more and know where I am up to than pay less but be exploited by hidden gems in the T&Cs of which these companies know 99% of people don't read or in most understand.

Although I am glad that the E.ON representative has shown them for the true colors as you have probably just put off quite a few perspective customers.:T

Pincher

Vroomfondel: "We demand rigidly defined areas of doubt and uncertainty."

Which honest, with integrity, warm and fuzzy power company are you going to be with? The power companies are all under the influence of the dark side of the force. We have to show Darth EON Vader a way to the light.

E.ON_Company_Representative

Morning DirectDebacle,

DirectDebacle wrote: »

lack of important information in their publications or FAQ.

You make a fair point about the FAQ not mentioning the lack of discount on final bills, I agree this needs changing and I’ve already requested this to be done. No time frame, but this has been agreed and will definitely go ahead.

Whilst I can make this change it’s important to remember that the FAQ is not part of the sales process, it’s there to answer general questions that customer regularly ask.

During the sales process all customers are sent documentation regarding exactly what they are agreeing to.

Try to put some commonsense and honesty in your answers

Throughout this thread I’ve been asked for honesty. I can’t see where I haven’t been honest, as I have always stated here and throughout my time on this forum that we don’t give discount on final bills.

I appreciate you don’t like this T&C however this has always been our position and unless a decision is taken to change this, it will continue to apply.

I won't criticise or justify business decisions, however I all ways try to explain things are they are, and I believe i have done this here.

I will take away all your comments about the no final bill discount as I have with Pinchers Loyalty discount comments and pass them on to the powers that be.

Brian

KimYeovil

michael1983l wrote: »

Not that I was thinking of moving but if I was after reading this representation of E.ON I wouldn't touch them with a barge pole. To me the dialogue here indicates usual stealth fee tatics that are usually reserved for low life companies intent on hiding hideous costs.

I know this is a novel idea but when are companies going to realise that customers prefer honesty and integrity. I would rather pay slightly more and know where I am up to than pay less but be exploited by hidden gems in the T&Cs of which these companies know 99% of people don't read or in most understand.

Although I am glad that the E.ON representative has shown them for the true colors as you have probably just put off quite a few perspective customers.:T

Please don't regard this small spat as representative of E-on's presence here. Contrary to every other supplier E-on have been reasonably decent and up-front and actually address issues that are mentioned on this forum. Including awkward ones. Pretty well every other supplier's representative will only ever pop up with a sales-pitch-type post and will ignore any difficult discussions.

It is unfortunate that this final bill discount is not well known - but that is the main problem with it, not any inherent injustice.