Tmobile want m to pay for repair of "faulty" phone! Any advice

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After waiting to hear from them for over a week I was told today that I will recieve a letter of quotation from the repair company because the phone has been dropped which it has not....

Here is the letter which I sent along with my phone to the repair centre :


To Whom It May Concern:

Re: Nokia 6280 ( IMEI – 359382004359898)


Once again my statements to various members of T-Mobile staff have been misquoted. The 6280 enclosed has given me various problems leading up o the one which left the phone unusable .Firstly the Phone continuously switches on and of as it pleases. The hand free has been broken since leaving the packaging.

The Phone currently has barcode like lines to the side and lines pertruding from the bottom half of the screen upwards. The phone was not dropped, damaged. left unattended or immersed in water at any time as you will tell from the handset there are no bumps or chunks out of the phone neither is there water damage in fact it was working at its usual standard 30 seconds before this sudden malfunction as I had just checked the time. This led me to believe that there is some type of manufacturers fault with the handset. The loose sliding mechanism, the black outs and irregular vibrations. I went on to research further and I have discovered on different online forums including Nokias own discussions forum and the TV presenters Martin Lewis’s internet discussion board that many users have problems with this specific handset

I also sought advice from Consumer Direct regarding the handset being fit for purpose and was advised that placing the handset in a small bag with paper directions should have not caused such trauma. This indicates that the product was not fit for purpose (Sales of Goods act)


What the law says:

When you buy a mobile phone, the law says the phone (i.e. handset) must:• match its description. This means it must be as described by the seller. This includes any description on the packaging. For example, if it described as being a WAP phone, you must have internet access. In most circumstances, it also means that it must conform to any advertising claims made about it; and • be of satisfactory quality. This means the phone must be fit for its purpose and meet the standards that any reasonable person would expect, in normal use of a mobile phone, taking into account the description, the
price and all other relevant information. This includes the appearance and finish of the phone and whether it is safe, durable and free from defects, including minor defects. It also includes any purpose you have specifically pointed out to the seller. For example, if you tell the seller that you need a telephone that you can use when abroad, you should not be sold one that it is only suitable for use in the UK.
Replacement or repair
If you bought the phone on or after 31 March 2003, you can ask the seller to
replace or repair it free of charge if it is faulty. If you do this within six months
of receiving the phone, it will be assumed that the problem existed when you
bought it, unless the seller can show otherwise. However, you can still ask for
a replacement or a repair for up to six years from the date that you bought the
phone.

I have read the Warranty and Guarantee section on Nokia.co.uk and I believe that I am entitled for this phone to be repaired or if that can not be done replaced. If there are any questions regarding the handset or anything I have written please contact me on the number provided

Any advice from any1 because they seem to be persistant in stating that I will have to pay.

lee634

What you dont say is how long have you had the phone before it became faulty

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I received the phone in may

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UPDATE :

After two weeks and constant phone calls to both T Mobile I have recieved my phone back working perfectly and I didn't have to pay £57