T mobile i phone

**Rab**_2

I think your mistaking as to where he got the phone because t-mobile have never sold iphones from their retail stores especially on new contracts

pulliptears

**Rab** wrote: »

I think your mistaking as to where he got the phone because t-mobile have never sold iphones from their retail stores especially on new contracts

As I was trying to get across earlier, yes, T Mob are supposedly selling iphones in store, they have done it occasionally in the past and they are starting to be sold now:

http://support.t-mobile.co.uk/discussions/index?page=forums&topic=80103857201d5101254a69296f0079a1

I_know_my_ABC_and_my_CMYK

Before he bought it he was told by t-mobile that he would have no warranty and unfortunately he jumped at the chance of buying one as he really wanted one.

It would appear that t-mobile had modified the phone somehow before he bought it as when the phone was reset to factory settings through apple itunes, his t-mobile simcard would no longer work and i tried my o2 simcard and it did work no problem.

It seems to me that t-mobile have bought the phones possibly from o2 and the phones are only available to t-mobile customers who were threttaning to leave to go to o2 and the phones are sold under the counter.

He is 14 days into the contract and he cant use the phone with the t-mobile simcard (unless jailbreaking and unlocking it). Can the contract be cancelled under these terms now the 14 days are up or should he contact trading standards?

All opinions welcome

omen666

I_know_my_ABC_and_my_CMYK wrote: »

so we had to jailbreak the phone and then unluck it to allow him to use his simcard.

incorrect .

omen666

Esqui wrote: »

If you've jailbroken it (i.e. modified the software), you'll probably have invalidated any warranty, and risked compromising other rights by doing so.

er nope . .

I_know_my_ABC_and_my_CMYK

omen666 wrote: »

incorrect .

just to clarify any confusion or misunderstanding you may have is that the phone would not accept the t-mobile simcard after a factory restore through the apple itunes software and the only way to get the sim card to work was to unlock the phone so it would work with the t-mobile simcard but to be able to unlock the phone you have to jailbreak it first.

pulliptears

I_know_my_ABC_and_my_CMYK wrote: »

just to clarify any confusion or misunderstanding you may have is that the phone would not accept the t-mobile simcard after a factory restore through the apple itunes software and the only way to get the sim card to work was to unlock the phone so it would work with the t-mobile simcard but to be able to unlock the phone you have to jailbreak it first.

So it came already jailbroken from T Mobile then I assume? From what I can gather they have been selling under the counter, and iphones will need to be jailbroken to work on T Mobile so as far as I can see jailbreaking in store must be the only option.

As far as telling him not to take it back to them, I can sort of see the logic in there as it is easier to take Apple products back to the Genius bar rather than go through the retailer. If he took a restored phone back Apple would be none the wiser, a jailbroken phone presented in store though would be a different matter.

I'm guessing T Mob rightly or wrongly assume that a customer on their network asking for an iphone knows a little about the jailbreak process and how to do it.

If he wants to keep it jailbreaking is incredibly easy to do (google black rain iphone) and restoring to factory default is also very simple and removes all trace of the mod. As long as he doesn't install updated firmware when he plugs the phone into itunes he shouldn't have too many problems. He can still download apps etc.

I_know_my_ABC_and_my_CMYK

pulliptears wrote: »

So it came already jailbroken from T Mobile then I assume? From what I can gather they have been selling under the counter, and iphones will need to be jailbroken to work on T Mobile so as far as I can see jailbreaking in store must be the only option.

As far as telling him not to take it back to them, I can sort of see the logic in there as it is easier to take Apple products back to the Genius bar rather than go through the retailer. If he took a restored phone back Apple would be none the wiser, a jailbroken phone presented in store though would be a different matter.

I'm guessing T Mob rightly or wrongly assume that a customer on their network asking for an iphone knows a little about the jailbreak process and how to do it.

If he wants to keep it jailbreaking is incredibly easy to do (google black rain iphone) and restoring to factory default is also very simple and removes all trace of the mod. As long as he doesn't install updated firmware when he plugs the phone into itunes he shouldn't have too many problems. He can still download apps etc.

Thanks for the reply and you are correct in what you say but the problem is that he wont be able to get the latest firmware updates due to this issue, its ok to say to keep it jailbroken and then unlocked but if he wants to update to a newer firmware (some firmware updates have extra features in them) then that becomes a problem where there might not be a jailbreak out for that firmware version and an unlock for that new firmware version too.

I know there has always been a jailbreak and unlock for every firmware update so far but its never guaranteed that it will happen.

I just feel that really hes not getting the service he should with the iphone due to these issues and he did pay the £70 fee for the phone on one of the iphone contracts that t-mobile supplied him with and i feel that if there is a chance that he could terminate the contract due to this issue and get a refund for the phone then it would be better for him to go to o2 for the phone and not have these issues.

pulliptears

I_know_my_ABC_and_my_CMYK wrote: »

Thanks for the reply and you are correct in what you say but the problem is that he wont be able to get the latest firmware updates due to this issue, its ok to say to keep it jailbroken and then unlocked but if he wants to update to a newer firmware (some firmware updates have extra features in them) then that becomes a problem where there might not be a jailbreak out for that firmware version and an unlock for that new firmware version too.

I know there has always been a jailbreak and unlock for every firmware update so far but its never guaranteed that it will happen.

I just feel that really hes not getting the service he should with the iphone due to these issues and he did pay the £70 fee for the phone on one of the iphone contracts that t-mobile supplied him with and i feel that if there is a chance that he could terminate the contract due to this issue and get a refund for the phone then it would be better for him to go to o2 for the phone and not have these issues.

Correct, and again I'm guessing its something T Mob assume...that their customer knows the ins and outs of jailbreaking.

I run a jailbroke Iphone on T Mobile and it's not without issues, I can't use some apps, it can be slow but I knew that before I got it.

I did have probs with T Mob myself a while back and was given an email address for the customer services director. I emailed not expecting much and recieved a phone call within 24 hours and a very favourable result. May be worth you dropping an email and explaining the situation?

[EMAIL="csdir@t-mobile.co.uk"]csdir@t-mobile.co.uk[/EMAIL]

Esqui

omen666 wrote: »

er nope . .

You are, of course, right. My mind wandered whilst typing