Loancheck/Watsons Solicitors

marshallka

From yourloancheck site cached although the website is not working normally.

LoanCheck Complaints Procedure

1. Your Contacts at LoanCheck.

The Complaints Officer or Company Director will handle complaints received by LoanCheck.
The Company Director is to whom you should write if you are dissatisfied with the Complaints Officer’s handling of your complaint or the outcome of the investigation. The Complaints Officer has the authority to settle complaints (including the offering of redress where appropriate) and has ready access to the Company Director when required.



2. LoanCheck Complaints Handling Procedure.

You may make your complaint by letter, telephone, or e-mail. Please include your reference number and the word “complaint” on the correspondence if your complaint is in written form. If you complain about another firm we have been dealing with we will pass your complaint onto them and at the same time notify you we have done so. We will then regard ourselves as having dealt with the complaint.
If your complaint is with LoanCheck we will acknowledge receipt within 5 working days. If you have made your complaint by any other means other than the telephone and you do not receive this acknowledgement please contact us to ensure we have received it.
We will endeavour to resolve all complaints within 4 weeks but if there is some reason why this is not going to be possible we will write to you within that period to advise you why we are not in a position to resolve the complaint and when we will write again.
If we are still unable to complete our investigations after 8 weeks we will again write to you to advise you of why we are still not in a position to issue you a final response. We will also at this stage advise you of your rights to refer the matter to our Regulator, the Ministry Of Justice.
If we request information from you to enable us to carry out a proper investigation and this is not sent to us we will regard our complaint as concluded after 8 weeks of receiving your complaint.
At the conclusion of our investigation we will send you a Final Response letter to:

1. Explain the outcome of our investigation
2. Explain the reasons for rejecting the complaint OR the nature and terms of any redress
   which we are prepared to make in satisfaction of your complaint.
3. Inform you of your options if you are not satisfied with the outcome.

3. LoanCheck Records

We will retain the records of any complaint for 6 months from the date of the final
decision letter.
4. LoanCheck Contact Details

Complaints Officer
LoanCheck
Unit 20-22
Rural Enterprise Centre
Stafford Drive
Battlefield Enterprise park
Shrewsbury
Shropshire
SY1 3FE
e-mail: [EMAIL="enq@yourloancheck.com"]enq@yourloancheck.com[/EMAIL]
5. The LoanCheck Complaints Handling Code of Conduct

LoanCheck will:

1. Handle your complaint in a timely and consistent manner in accordance with the LoanCheck Complaints Handling Procedures.
2. Resolve your complaint at the earliest possible stage.
3. Address adequately the subject matter of your complaint and, if upheld, to offer appropriate redress.
4. Ensure that any redress if fair compensation for any acts or omissions for which it was responsible and comply with any offer of redress which you accept.
5. Comply with the rules of the regulator to which it subscribes
6. Co-operate with the regulator if the client refers the complaint to them.

A Director mentioned here and yep, it seems to be John Whittaker

http://bizzy.info/uk/companies/yourloancheck_com_ltd/co_no/06508350/

It is still active though on Companies house

Name & Registered Office:
YOURLOANCHECK.COM LTD
20-22 UNITS RURAL ENTERPRISE CENTRE
STAFFORD DRIVE
SHREWSBURY
SY1 3FE
Company No. 06508350


Status: Active
Date of Incorporation: 19/02/2008

maxdp

Have heard back from the Legal Complaints service associated with the SRA concerning my Solicitor who has not contacted me even after many phone calls and formal letters.

I was advised to take the PPI complaint to the FOS to see if they can help even though it is 6 years in April since the Loan was taken out.

I was told that it would not be "adviseable" for the Solicitors to try to charge me in any way for any fees to date. I explained the agreement and that if I back out of the agreement we would be charged. He said he was sure that would not stand. They are looking into.
Failure to respond to communication from the client.
Failure to progress the case for the last 15 months.
Failure to advise in the first instance that FOS can help without charge.
Negligence because the complaint is effectively nearly time barred.

Have now to wait for correspondence from them further as to the Solicitors response. He was not expecting a fast response and could not guarantee all paperwork would be returned pronto.

Have just contacted FOS who are willing to help out on this. Have given me a complaint No and are going to contact LLOYDS. Although it is nearly 6 years since the loan was re financed it was less than 3 years that we became aware of the problem.

This is really good news and am really pleased.

marshallka

maxdp wrote: »

Have heard back from the Legal Complaints service associated with the SRA concerning my Solicitor who has not contacted me even after many phone calls and formal letters.

I was advised to take the PPI complaint to the FOS to see if they can help even though it is 6 years in April since the Loan was taken out.

I was told that it would not be "adviseable" for the Solicitors to try to charge me in any way for any fees to date. I explained the agreement and that if I back out of the agreement we would be charged. He said he was sure that would not stand. They are looking into.
Failure to respond to communication from the client.
Failure to progress the case for the last 15 months.
Failure to advise in the first instance that FOS can help without charge.
Negligence because the complaint is effectively nearly time barred.

Have now to wait for correspondence from them further as to the Solicitors response. He was not expecting a fast response and could not guarantee all paperwork would be returned pronto.

Have just contacted FOS who are willing to help out on this. Have given me a complaint No and are going to contact LLOYDS. Although it is nearly 6 years since the loan was re financed it was less than 3 years that we became aware of the problem.

This is really good news and am really pleased.

All sounding good then and as you know from posting on here FOS will often look at PPI taken out over 6 years ago anyway. Where they say that the solicitor should have made you aware of the FOS anyway

Failure to advise in the first instance that FOS can help without charge.

I thought that as these were mostly complaints for "more" than just PPI that is the reason for them not advising you otherwise. I think that most people on here actually wanted PPI back and then were advised they could claim so much more than just PPi and this was the reason for employing solcitors to do the work.

maxdp

marshallka wrote: »

All sounding good then and as you know from posting on here FOS will often look at PPI taken out over 6 years ago anyway. Where they say that the solicitor should have made you aware of the FOS anyway

Failure to advise in the first instance that FOS can help without charge.

I thought that as these were mostly complaints for "more" than just PPI that is the reason for them not advising you otherwise. I think that most people on here actually wanted PPI back and then were advised they could claim so much more than just PPi and this was the reason for employing solcitors to do the work.

SRA quoted that Solicior "acting in the best interest of the Client" should have advised this.

Yes I went for PPI only and did not realise that there was going to be other things as well.

millwallpaul

Really pleased for you maxdp that you are finally getting somewhere with it and hopefully putting Watsons behind you.

I too have just used the FOS to forward my claim to Lloyds, so hopefully we can stay in touch when they respond and send off similar arguments and both get a result we deserve.

pinknico

Brilliant news Max, well done.Hope they find in your favour.

maxdp

Thanks Millwallpaul. Yes will update as it happens and fingers crossed. They were extremely useful. Would have gone there in the first place if I had not been a newbie at the time. Have managed to claim all the others back by writing and using FOS. Anyway live and learn. Good Luck with your as well.

maxdp

pinknico wrote: »

Brilliant news Max, well done.Hope they find in your favour.

Thank you Pinknico.

What is happening to yours? Hope babies are all ok.x

pinknico

Babies are growing all too fast! Mine is at the beginning stage with a solicitor, will keep you posted.x

marshallka

maxdp wrote: »

SRA quoted that Solicior "acting in the best interest of the Client" should have advised this.

Yes I went for PPI only and did not realise that there was going to be other things as well.

I thought petermb always said that if all you want is PPI then FOS but if you want all the other stuff back then to use them? I know that whenever I saw him post he always said that people who wanted more than PPI he could assist for free win or lose.