HELP with Orange

lilabeth_2

hi I was on a PAYG with Orange and rand up about 2nd Jan 2009 to change to contract phone. The sales person managed to sell me
Panther 25
400 mins
unlimited texts
unlimited data
blackberry add on
insurance
£26 on a 18month contract.

so phone arrived a few days later due to snow....................when I rang up to register they had me on the wrong package though I sorted it then.
so my bill came 17th Jan and they STILL had me on the wrong package etc and less mins so I got charged for things i thought i had included.
2 weeks later with various phonecalls in the last 2 weeks they have changed my tariff 5 times without my knowledge and are trying to charge me more. I have threated to cancelled and will do on Monday when the person i need to speak to is in.

but is there anyway on monday i could MAKE them sort the package out etc and giving me discount etc ? ADVICE PLEASE! thanks

Orange_Company_Representative

Hi lilabeth, I work for Orange and may be able to help.

If you can email your mobile/account number and preferred contact number to [EMAIL="customer.services@orange.co.uk"]customer.services@orange.co.uk[/EMAIL], I'll give you a call to discuss.

So I can pick up your mail quickly, please add 'Darren Orange Response' in the first line.

Hope this helps
Darren
Orange Response Team