Problem with Avira - scan keeps sticking

iwilldoitthistime

Hi

Ive got Avira installed, but when I try to do a full system scan it keeps sticking and doesnt go past a file called
c:system volume info 07c3dceb_0b80 etc etc

Ive looked in explorer but cant find a folder or file called system volume info.

Can anyone suggest what I can do about this? Do I need to find the file and delete it, or is there something else I can do about it?

Any suggestions welcomed!

gaming_guy

try the scan in safe mode

http://www.computerhope.com/issues/chsafe.htm

surfer_blue

it may be a pronlem with hidden folders

Microsoft Windows XP Professional or Windows XP Home Edition Using the FAT32 File System

1. Click Start, and then click My Computer.
2. On the Tools menu, click Folder Options.
3. On the View tab, click Show hidden files and folders.
4. Clear the Hide protected operating system files (Recommended) check box. Click Yes when you are prompted to confirm the change.
5. Click OK.
6. Double-click the System Volume Information folder in the root folder to open it.

but it could be a virus....have you tried downloading malwarebytes? theres a few links to it on here, but i am a bit new to this site so others will be able to give you the link to that better than me

BUT that could be referring to your system restore if you have just recently purged a trojan or virus, in which case just flush the system restore...toggle it off, reboot and then toggle it on

closed

Turn off system restore, then turn back on again

iwilldoitthistime

thanks for the suggestions.

surfer_blue - Im using Vista so didnt try to find the files, but I downloaded Malwarebytes and ran a scan and got rid of 20 adware files. then i tried to run the scan but it still stuck in the same place.

gaming_guy - sorry Im not sure how to start the scan in safe mode - can you tell me how to do this?

closed - sorry, again I dont know how to switch off the system restore. Can you tell me how to do this?

thanks for the help and apologies for my ignorance ;(

gaming_guy

iwilldoitthistime wrote: »

gaming_guy - sorry Im not sure how to start the scan in safe mode - can you tell me how to do this?

Click the link (dark blue text) in my last post to boot into safe mode, then just run the scan as you would do in the normal mode

edit - turn off system restore (to delete any restore points), then turn it back on as the file is hiding in the system restore folder and will reappear even if you tell avira to remove it

dogmaryxx

If the scan freezes every time on the same file, add it to the exception list for Scanner

Guide here

iwilldoitthistime

thanks guys, I'll give the suggestions a go!

Basil1234

seems alot of people with avira picking this up! take it avira has not updated the defs quick enough for this one?

fiddiwebb

Basil1234 wrote: »

seems alot of people with avira picking this up! take it avira has not updated the defs quick enough for this one?

Is there?

I don't have any problems with Avira my end and the defs have been regular so not sure where you got your info?

aliEnRIK

Rare I suggest this, but id goto Aviras forums and post the problem ~
http://forum.avira.com/wbb/index.php?page=Board&boardID=135&pageNo=1
They should get to the bottom of exactly whats causing it and also update Avira so no one else has the problem