Can anyone help me

carol1977

I have been a customer with 3 for around 7 years, I am due an upgrade this week. So i give them a call.

I asked them for a new phone with my upgrade

But all they would offer me was the same contract i have had for nearly 2 years

£15 per month

300 mix and match
300 to 3 mins
20 videos minutes


This contract is not working for me i am harldy using the 300 3 minutes as out of the 3 people i call 2 have now moved to other uses.

I am using well over my mix and match mins every months so i paying extra

and all the time i have been with them i have never used the 20 videos mins.

The problem is i cant cancel the contract to 31 march which is 30 days notice. I using a secondhand phone which the battery needs charged everyday (as i lost mines in jan), . And its not the greatest of phone.


Can anyone suggested a way of getting out of it.

They have a 900 min contract for £18 with a nice phone which i asked for and they said that only for new customers. Cant i demand this as an upgrade,

Thanks in advance



Carol

carol1977

sorry i got to bump this up ti the top

robt_2

You can't 'demand' anything as an upgrade.

You don't have to leave - just tell them you want to and as the date gets nearer they should offer you better deals to stay.

MarkLS12

You are doing the right thing.

When you speak to them tell them you want the 900 minutes for £18 deal and say you will leave if you don't get it.

They will lie and say "those deals are for new customers only" but they will give it to you eventually.

My partner got this deal on upgrade two weeks ago, so they do give it to existing customers.

deb76

Have you tried upgrading via their website ?
If not maybe cancel that contract and see what they can offer you as a new customer.

I am with 3, i am currently on an 18 Month contract, i get - 1100 mix and match minutes, 300 minutes to any other 3 customer and i pay £12.50 a month.

carol1977

It will not let me upgrade through the website.

I was on the phone today and asked to pay fee to end contract early they said that would be fine, but then if i took on 900 mix and match deal they wonld not allow to take number.

Just my phone doesnt hold a charge one call and it loses power and i start a new job mon and want to know i be able to use it incase something happen. I have explined this to 3 but their dont seem to understand he told me i could buy a batterty (why the heck would i want to spend money for a couple of month's).


I will keep trying

will-in-estoril

1. Ask for your PAC and go to a new operator (Tesco Mobile pay monthly, perhaps).
2. Ask for your PAC, move to a new operator on PAYG, look at the options open to you. Could this then include returning to Three as a new customer?

jd87

will-in-estoril wrote: »

1. Ask for your PAC and go to a new operator (Tesco Mobile pay monthly, perhaps).
2. Ask for your PAC, move to a new operator on PAYG, look at the options open to you. Could this then include returning to Three as a new customer?

Be careful with the idea of moving your number to a PAYG, then moving back to 3 as a new customer. The PAYG operator might say they won't let you have a PAC code til you've been with them for so many months.

will-in-estoril

jd87 wrote: »

Be careful with the idea of moving your number to a PAYG, then moving back to 3 as a new customer. The PAYG operator might say they won't let you have a PAC code til you've been with them for so many months.

Then they would be breaking the law. I have ported several times without any problem.

MarkLS12

will-in-estoril wrote: »

1. Ask for your PAC and go to a new operator (Tesco Mobile pay monthly, perhaps).
2. Ask for your PAC, move to a new operator on PAYG, look at the options open to you. Could this then include returning to Three as a new customer?

I agree, this would be what I would do if I could not wait for Three to change their mind.
If the calls you make are mostly to one network, then it may be worth getting a Pay as You go with that network, as they give deals for same network calls.

If you call various networks thenTesco Mobile do a "triple your credit" thing if you top up £15 every month.
Set up five favourite numbers (any network), calls to them are 10p/min (effectively 3.3p)
Calls to other numbers are 20p/min (effectively 6.7p)