Orange - new phone, terrible reception

DelorusP

Just wondering if you can offer any advice/ guidance. My partner and I recently upgraded our phones for two iphones with orange. I have had problems with the signal on my last orange phone but was assured by the guy in the shop that the signal wouldn't be a problem with the iphone as they have a better sim card now that picks up a better signal etc.

We get our phones home and have had them for almost 2 weeks.... the signal is terrible inside any building, very rarely have a signal and when we make calls, they cut off mid conversation. So basically we're not going to be able to use them.

Do we have any grounds to return them? I don't feel inclined to pay 189 pounds each for a phone as well as an 18 month contract for something I can't use in my home!!


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Foggster

Orange will not guarantee the signal inside a building and find all excuses to do nothing about this problem. If you can make a call at the end of your driveway they will say that this is acceptable.

After 10 years of being an Orange customer I am looking forward to telling them where to stick their contract in April!!

Good Luck.

drbesty

No mobile operator guarantees signal indoors, for a number of reasons.

With regards to the iPhone, it doesn't pick up a very good signal due to it's radio equipment, the sim card has no bearing on the signal whatsoever, the sim only authenticates the handset on the network

[Deleted User]

Sounds like a bit of a porkie they told you about the better sim card....

I have no problems with my iphone but indoor reception is variable with all networks. Did you check oranges network coverage map for your area?

ckerrd

DelorusP wrote: »

Just wondering if you can offer any advice/ guidance. My partner and I recently upgraded our phones for two iphones with orange. I have had problems with the signal on my last orange phone but was assured by the guy in the shop that the signal wouldn't be a problem with the iphone as they have a better sim card now that picks up a better signal etc.
If that is what the guy in the shop told you then he is either an idiot or a liar - or both

We get our phones home and have had them for almost 2 weeks.... the signal is terrible inside any building, very rarely have a signal and when we make calls, they cut off mid conversation. So basically we're not going to be able to use them.

Do we have any grounds to return them? I don't feel inclined to pay 189 pounds each for a phone as well as an 18 month contract for something I can't use in my home!!

If you can take them back and say you were mis-sold then you may have a chance - otherwise you will need to do all your talking outside.

nomoneytoday

IMHO if its under 2 weeks, I would take them back, rather than spending the next 18 months with a brick...