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Advice Needed - Taking Retailer to small claims court and defamation of character

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Comments

  • Anihilator
    Anihilator Posts: 2,169 Forumite
    It wasn't a warranty though. It was an insurance policy and it wasnt a breakdown. It was damage.

    They are entitled to investigate any claim they want. If the OP isn't happy he should complain, demand a final resolution letter and then consult the ombudsman.

    I suspect he has his knickers in a twist and it will be sorted with a simple call.
  • Equaliser123
    Equaliser123 Posts: 3,404 Forumite
    1,000 Posts Combo Breaker
    Forget the defamation of character stuff. It is a non-starter here.
  • ShaunJUK
    ShaunJUK Posts: 734 Forumite
    Part of the Furniture Combo Breaker
    Anihilator wrote: »
    It wasn't a warranty though. It was an insurance policy and it wasnt a breakdown. It was damage.

    They are entitled to investigate any claim they want. If the OP isn't happy he should complain, demand a final resolution letter and then consult the ombudsman.

    I suspect he has his knickers in a twist and it will be sorted with a simple call.

    Have another read, there is no damage and there own service team and store says there is no damage
  • DVardysShadow
    DVardysShadow Posts: 18,949 Forumite
    Anihilator wrote: »
    It wasn't a warranty though. It was an insurance policy
    If you are going to be picky, get it right. It was a service agreement.
    Anihilator wrote: »
    and it wasnt a breakdown. It was damage.
    OP describes equipment failure. Company alleges damage. So it was NOT damage, if you are going to be picky, it was alleged damage. And a complaint of equipment failure from the OP
    Anihilator wrote: »
    They are entitled to investigate any claim they want. If the OP isn't happy he should complain, demand a final resolution letter and then consult the ombudsman.
    I think they need evidence of something more than a claim being made within a short period of the [STRIKE]insurance policy[/STRIKE] service agreement being taken out
    Anihilator wrote: »

    I suspect he has his knickers in a twist and it will be sorted with a simple call.
    Talking of knickers in a twist...
    Hi, we’ve had to remove your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam
  • ShaunJUK
    ShaunJUK Posts: 734 Forumite
    Part of the Furniture Combo Breaker
    So what do I do?
  • Butlers1982
    Butlers1982 Posts: 3,286 Forumite
    So what do I do?

    Well your the one acting like the "big iam"- why dont you try to do it yourself . . .
  • ShaunJUK
    ShaunJUK Posts: 734 Forumite
    Part of the Furniture Combo Breaker
    Butlers1982 wrote: »
    Well your the one acting like the "big iam"- why dont you try to do it yourself . . .

    Am I? I gave the facts and asked for advice on how to take them to small claims court.
  • Equaliser123
    Equaliser123 Posts: 3,404 Forumite
    1,000 Posts Combo Breaker
    ShaunJUK wrote: »
    Am I? I gave the facts and asked for advice on how to take them to small claims court.

    If you think you are right and they are in breach of contract, then issue proceedings.

    DO NOT mention defamation of character in your Claim Form.
  • ShaunJUK
    ShaunJUK Posts: 734 Forumite
    Part of the Furniture Combo Breaker
    How do I issue proceedings? What form do I use and what should I put in it?
  • solodanceparty
    solodanceparty Posts: 280 Forumite
    google it, dude.
This discussion has been closed.
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