Ebay - A joke!!!

stebiz

I have a couple of accounts on ebay. One is for a specialist product. I have built up about 30 feedbacks in the last 6 weeks. Then somebody abroad requested I send them 6 of the same. I explained that in my description it says UK only. Shipping also said UK only. They left 6 neutrals.

So I contact ebay for removal and I get a generic - (can't help)

Hello,

Thank you for contacting us regarding the neutral feedback you received
from member "xxxxxxxx" that you want us to remove.

I'm sorry to hear you're unhappy with the Feedback you've received.
Unfortunately, the feedback you've received doesn't meet the criteria
for removal - we won't remove Feedback on the grounds that a seller
believes a comment to be untrue or undeserved.

You can find more information about Feedback removal policy here:
http://pages.ebay.co.uk/help/policies/feedback-abuse-withdrawal.html

Please also be assured that the neutral rating you received will not be
counted against your feedback score. As neutral feedback ratings will
not be counted as part of the positive feedback percentage, and we've
now recalculated your feedback percentage to exclude neutrals.

However, in order for us to help you to minimise the impact of the
unwarranted feedback you received, I am recommending you effective ways
on how to handle this situation.

1) Resolve the issue and ask your buyer to revise their Feedback

You can find more information about Feedback revision here:
http://pages.ebay.co.uk/help/feedback/feedback-revisions-faqs.html

2) Add a reply to the Feedback

By doing so, please be assured that this will help your future trading
partners to judge the situation themselves.

Here's how to reply to Feedback

1. Click 'Site map' at the top of any page.
2. Under Feedback, click 'Feedback Forum'.
3. Under the heading 'Feedback tools', click 'Reply to Feedback
received'.

On the next page, you'll see the Feedback you've received. Click 'Reply'
alongside it and add your reply.

Furthemore, here are some tips on how to avoid negative feedback:

- Add a returns policy to your listings so buyers can return the item if
they're not happy with it.
- Add a friendly note with your item to remind buyers to contact you if
they're not happy with their purchase.
- Take good pictures of your item highlighting any damage, however
minor, and describe your item accurately.
- Make sure you weigh your item and get accurate P&P costs before
listing your item as buyers will not be happy if they feel they were
overcharged.

I trust the information I provided explains the available options for
you to resolve this matter to your satisfaction. Please let me know if I
can be of any further help.

Kind regards,

This is a company who simply don't care (or can't be bothered) helping sellers!!

Anyway off my chest now. The 1 percent of loyalty I had with ebay is now out of the window!!!

olias

You have several accounts, you are obviously a business seller, presumably have experience on ebay, then why did you not set your buyer preferences to UK only and you would not have had this problem?

Olias

stebiz

olias wrote: »

You have several accounts, you are obviously a business seller, presumably have experience on ebay, then why did you not set your buyer preferences to UK only and you would not have had this problem?

Olias

I didn't even know there was such a thing!! I'll check it now after I've dumped this account and opened another.

What really annoys me is that with ebay you have to spend as much time fighting with 'ebay' as you do trying to protect yourself against scammers.

Stebiz

confused90

stebiz wrote: »

I didn't even know there was such a thing!! I'll check it now after I've dumped this account and opened another.

What really annoys me is that with ebay you have to spend as much time fighting with 'ebay' as you do trying to protect yourself against scammers.

Stebiz

why do you need to dump the account? they're only neutrals they don't make any difference to your account standing or listing visability

Abbafan1972

You could always leave a follow up comment to the neutral(s) to cover yourself.

George666

confused90 wrote: »

why do you need to dump the account? they're only neutrals they don't make any difference to your account standing or listing visability

Hi the DSRs that go with the neutral feedback could have a big impact on the OPs listing visability and account standing remember we have to watch DSRs as well now.

baffcat

George666 wrote: »

Hi the DSRs that go with the neutral feedback could have a big impact on the OPs listing visability and account standing remember we have to watch DSRs as well now.

From memory, correct me if I'm wrong, isn't it only UK & Ireland DSRs that count?

George666

baffcat wrote: »

From memory, correct me if I'm wrong, isn't it only UK & Ireland DSRs that count?

Hi the overseas DSRs will impact an UK account if you get too many 1 or 2 star ratings and 6 out of 30 or so is too many ebay will think he is a scammer and may even close the account if he gets any more low DSRs.
If you have a high feedback rating over 1000 or so you are right they would make no impact on a UK account and as he does not want to sell outside the UK this would be fine and even helpful in an odd way as any items listed outside of the UK would appeer lower down on the search results anywhere outside of the UK.

stebiz

Just an update. After another email, ebay have now removed the feedbacks. No explanation, but I guess they made a mistake. Anyway, it is only fair to put the record straight.

DaveAshton

stebiz wrote: »

Anyway, it is only fair to put the record straight.

Not really putting the record straight though, is it? Feedback is for buyers to see other buyer's experiences with the seller, and then making a purchase decision based on that.

Getting non-positives removed is giving prospective buyers an unbalanced view of your selling abilities (which is the main reason negatives with obscene comments are removed from the comments page, but the feedback percentage retains the effects of the negative feedback).

Yet again, ebay constantly changing their own rules for individuals if anyone complains.

clarkey3262

DaveAshton wrote: »

Not really putting the record straight though, is it? Feedback is for buyers to see other buyer's experiences with the seller, and then making a purchase decision based on that.

Getting non-positives removed is giving prospective buyers an unbalanced view of your selling abilities (which is the main reason negatives with obscene comments are removed from the comments page, but the feedback percentage retains the effects of the negative feedback).

Yet again, ebay constantly changing their own rules for individuals if anyone complains.

Even though the seller never sold the items to the buyer, who should not have been able to buy the items in the first place. So not really giving other sellers an unbalanced view really. It is about time ebay stopped buyers (especially ones who don't complete the transaction or get around sellers settings) causing problems and leaving poor feedback for sellers.

If the seller had sold the item to the buyer then I would agree with you, but as they didn't why should they leave feedback in the first place?