Moved to US but O2 refuse to cancel my contract – any advice

DarkConvict

KPM wrote: »

Thank you both for the advice, much appreciated. I will send something through to their complaints department.

Jon – I am annoyed with O2 now, but would be even more so if I still lived in the UK, had no signal and couldn’t get out of my contract. I'm amazed, and it just sounds wrong.

If you had lost signal at your home address where the contract was taken out originally, and they were unable to restore within a reasonable time it you can be cancelled. This is because it is a fault on their end.

Problem in your case, is it is a change in your circumstances not theirs. As such they still expect to be paid the contract signed up for.

cooki2222

KPM wrote: »

So now I’m sitting here with an iPhone I cannot use in the US (as it is locked) and a contract that I don’t want to use (as they will charge me a fortune). Are there any money saving experts out there who can help?

P.S. Be grateful for every day you have MoneySavingExpert.com – you will certainly miss it when you don’t have it.

You can unlock your iphone throught the o2 website 12 months into your contract

ACDeag

KPM wrote: »

Jon, you are absolutely correct that this is a contract and you shouldn’t just be able to get out of them. However I agree with mrcamp that it doesn’t sound right that I have to stick with a contract if I cannot use it as I had intended to use it when I initially signed up (I can no longer use unlimited calls, texts and data without additional charge).

Mrcamp is also correct in stating ‘In the US it's by law that if you move out of the country, get deployed by the military, etc.and you have proof, you can cancel/break your contract without penalty.’ I have spoken to my local provider and that is the truth. OneADay however is not correct – the networks here give away phones more freely than they do in the UK. I have joined T-Mobile and they gave me a Nokia for free... and this is on PAYG without a long term contract!

So now I’m sitting here with an iPhone I cannot use in the US (as it is locked) and a contract that I don’t want to use (as they will charge me a fortune). Are there any money saving experts out there who can help?

P.S. Be grateful for every day you have MoneySavingExpert.com – you will certainly miss it when you don’t have it.

Not much help but O2 will unlock any contract phone free of charge.

http://shop.o2.co.uk/update/unlockmyiphone.html