Help

alliballi

Thanks, will these sites be for the malware, when I go into majorgeeks I cant see where the download is, so might try one of these now, oh this is too hard

enigma52

if you are having difficulties at this early stage, I would suggest you take the pc into a pc repair shop as it will save you a lot of problems but obviously cost you a few pounds.

maxtweenie

alliballi wrote: »

Thanks, will these sites be for the malware, when I go into majorgeeks I cant see where the download is, so might try one of these now, oh this is too hard

There's a search box on majorgeeks about half way down on the left if I remember. Just type malwarebytes into that and you'll find it. Or just go here instead http://www.filehippo.com/search?q=malwarebytes

onejontwo

Go to cnet ....downloads.......scroll to the right.......most popular downloads.......number 4 malware bytes.


aah....beat me to it.

Reluctant_spender

Malware Bytes

Please download Malwarebytes Anti-Malware and save it to your desktop.

• Make sure you are connected to the Internet.
• Double-click on mbam-setup.exe to install the application.
• When the installation begins, follow the prompts and do not make any changes to default settings.
• When installation has finished, make sure you leave both of these checked:
  • Update Malwarebytes' Anti-Malware
  • Launch Malwarebytes' Anti-Malware
• Then click Finish.
• MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
• On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
• If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
• The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
• When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
• Click OK to close the message box and continue with the removal process.
• Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
• Make sure that everything is checked, and click Remove Selected.
• When removal is completed, a log report will open in Notepad.
• The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
• Copy and paste the contents of that report in your next reply and exit MBAM.

Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.

alliballi

Oh thank you so much and for all the step by step hints and answers, I will try it just now and let you know how I get on, knowing my luck wont get rid of it, i will have to do it on safemode as this warning sign wont let me onto internet on normal mode, thanks all, your wonderful

alliballi

Running the scan just now nearly 10 mins, so far nothing infected, god what do I do if nothing is infected, will I never get rid of the popup

Garetha

alliballi wrote: »

Running the scan just now nearly 10 mins, so far nothing infected, god what do I do if nothing is infected, will I never get rid of the popup

be patient - keep coming back here and you'll get some very helpful advice :T
Yours is not the first request for help on this type of problem.

alliballi

Update it found 23 god, now removing them all, to be continued

alliballi

IT WORKED IT WORKED, I cannot thank you all enough for all your help and saving me money, my daughter says thanks to. She went into E Buddy from a MSNl ink so think this is how it got there. Can I put this malware on my laptop with my own anti virus too for double protection, thanks I would buy you all a drink if I could!!!!!