Avoid First Direct - They are gonna charge all customers £10!

Mrs_Jangles

Update Note: Now read Martin's full
"How to beat the new charges" article

Just moved my account to First Direct a couple of months ago, upon recommendation from a friend who works in the call centre there and she apologised to me today and told me that they are going to charge all their customers £10 a month from next year unless you have lots and lots of products with them so guess I have to know look elsewhere for a bank account but at least I got £50 from them when I opened the account

blueiosoma

Can anybody else confirm this? Seems like a backward step to me. I was going to transfer to them but uncertainty has taken hold!

ffacoffipawb

blueiosoma wrote:

Can anybody else confirm this? Seems like a backward step to me. I was going to transfer to them but uncertainty has taken hold!

Seems unlikely to me.

PoorDave

They seem to only give out money to me, as the previous poster can testify too.

£50 better off for opening a FD account!

seven-day-weekend

I would like to know if this is true, my husband has a benefit payed into it.....we'll put it elsewhwhere if this is true.

nearlyrich

They will be losing my business after 15 years if this is true, how do they define lots? I have a current account and an ISA, we have a joint account too, they have tried to sell me a mortgage but we don't need one. I bought some insurance via HSBC after a chat with one of their advisors a few years ago.

I have resisted the hard sell for the add on directory (?) as I don't need the extras and I pay less for the bits I do need ( travel insurance etc)

EAB2

I just called FD as I have been a customer for over a decade and would leave immediately if they made such a charge.

They told me there is nothing of the sort happening.

Where on Earth did you get this information?

cheggers

Made £150 from First Direct the other year opening an account and recommending friends, the biggest joke was my account only had a pound in it. Long since closed the account now.

Bagger

Maybe I am being cynical. However, the original poster (Mrs_Jangles) posted this message as his/her first message. I wonder if Mrs_Jangles is from one of First Direct's competitors and trying to spread false rumors.

Bagger

kuohu

As above. Looks like nonsense.

Mrs_Jangles

Not nonsense I can assure you. My friend has shown me the documents given to staff explaining all of this and that its going to start early next year but all customers will be told around september time. Staff are being told to be quiet about it although they all know about it. but I think if you push the people on the end of the phone hard enough or ask for a manager you will get somewhere. My friend who works there said to ask about project mandy. like I said I have got the £50 which is all I wanted although I was considering staying with first direct but not now. Just dont say that I didnt warn you when you get your letters later in the year. And yes this is the first (well second) post now on here now as have never had anything to say although have taken plenty of tips off this site in the last year or so