High Level Complaints at 02? Anyone?

ahrimaniac

I've tried to get an issue sorted out unsuccessfully with 02 for four months now (they keep charging me my old contract price of £45 a month instead of the new one of £15) and I've been utterly patient with them.

No more - their customer service is absolutely abysmal.

So, is there a higher up I can talk to? Anyone got a number for serious complaints that isn't a bloomin' 10p a minute job that lets me speak to Clueless Clara and her transfer-happy fingers?

matrix999

Give the following number a call, it will connect you through to Peter Erskine's Senior Customer Relations Team at there Head Office. This is the highest department in O2 you can speak to.

I have dealt with them earlier this year and have found them to be excellent in resolving problems and complaints.

The number is: 0845 3300684

heyho_3

yes there are the best, I am out of contract and had 5 new mobiles off them and they have wrote my 750 text/calls tarrif down to £5 a month!! And I got an up grade they transfered the old number to pay as you go which normal o2 can not offer...

Plus I have been told that should I have any other problems to go back to them!!

meandu229

i have emailed peter before and had them ring me,, always nice helpful people, if they cant sort it no1 can

minimoi

Does any one have some of these details for Orange?

That would be really useful!

Thanks

Matt

Luwen

meandu229 wrote:

i have emailed peter before and had them ring me,, always nice helpful people, if they cant sort it no1 can

You don't happen to have an email address handy for this team, do you?

Thanks,

Luw

oranabana

ahrimaniac wrote:

I've tried to get an issue sorted out unsuccessfully with 02 for four months now (they keep charging me my old contract price of £45 a month instead of the new one of £15) and I've been utterly patient with them.

No more - their customer service is absolutely abysmal.

So, is there a higher up I can talk to? Anyone got a number for serious complaints that isn't a bloomin' 10p a minute job that lets me speak to Clueless Clara and her transfer-happy fingers?

suppose you could always ask for the Press Office. Seems to work wonders these days (Vodafone, Thames Water, Lufthansa, Entnet... I could go on). Mention that you are gathering info for a case that is being looked into by the consumer section of the (national paper)....

works for me everytime

pricefighter

minimoi wrote:

Does any one have some of these details for Orange?

That would be really useful!

Thanks

Matt

sanjiv.ahuja@orange.co.uk

or executive.office@orange.co.uk.

pricefighter

Luwen wrote:

You don't happen to have an email address handy for this team, do you?

Thanks,

Luw

peter.erskine@o2.com

seaniboy

pricefighter wrote:

peter.erskine@o2.com

good luck there though I emailed on 6/7 - still no reply :mad:
resent email earlier

meandu229

seaniboy wrote:

good luck there though I emailed on 6/7 - still no reply :mad:
resent email earlier

never had a email reply but they always ring me