CPW O2 online billing site- a joke!

knuckledragger

For days I've been trying to check my online billing via the CPW O2 site. What a complete shambles it is.
"We are currently experiencing difficulties displaying your Billing information."

They only have ONE thing to get right and they can't even do that.

<rant over>

kaz250

i think i agree with u on that one the phone or text service is the same.... as the website absolute shambles............

RS2000

& it seems 2B worst on the month you need to get into it, to print it out so's you can send it off for ya cashback.

Last month i had to email them & tell them that i couldn't get into my bill to print it out for my cashback. I got an email back saying they would email me my bill. So i could print it out. If they are emailing me my bill, they obviously already have my bill. Why do i need to print it out & send it to them when they aleady have it. Are they in partnership with royal mail or something???

T0$$ERS!!!

pennymakespounds

i agree .. it always has been dreadful.

Often doesn't work
doesn't show what date the information is up to.
some days it just shows the contract details and not the useage.
most importantly doesn't show itemised detail until a few days after the month end for the whole previous month.

totally useless .

this is for an 02 phone we got through them.
we also have an o2 phone that we got from o2 online ... use their online itemised system all the time.
Now only about 24 hours behind .. but fully itemised. and with costs if appropiate.

and we know that being with o2 online we get incredible re-newal deals which cpw don't give.

So why on earth do we all buy from cpw and put up with their rubbish online system !

knuckledragger

pennymakespounds,

Why? In a word- CASHBACKS.

PS
They must be monitoring this site... their site is working now <paranoia setting in>