mobiles.co.uk!

hasnain721

So i've emailed them twice about two weeks ago and havent heard anything yet!

My question is that i dont know when to claim for cashback for my deal. Phoning them is another nightmare lol!

Is there any other way of contacting them?

WychWeird

You could try a registered delivery letter to the address on their website... or you could wait to see if the rep on the forum spots the post and asks you to contact him direct.

bindiboo

Cashbacks - up to £50

If the total of cashback is less than or equal to £50, then please claim back in 2 stages:

months 6 & 8 on a 12 month contract.
months 6 & 9 on an 18 or 24 month contract.
Cashbacks - from £50.01 - £99.99

If the total of cashback is £50.01 - £99.99, then please claim back in 3 stages:

months 6, 8 & 10 on a 12 month contract.
months 6, 9 & 12 on an 18 or 24 month contract.
Cashbacks - £100 and over

If the cashback is £100 or more, then please claim back in 4 stages (12 month contracts) or 5 stages (18 / 24 month contracts)

months 6, 8, 10 & 12 on a 12 month contract.
months 6, 9, 12, 15 & 18 on an 18 or 24 month contract.
What to send in

The submitted bill must include all of the following information:

• Your name
• Your address
• Your mobile phone number
• Your current tariff
• The date of the bill

Please send your bills at the months indicated as per above instructions. For the avoidance of doubt month 6 will be the bill dated in the month that is 6 months after your connection date (the date displayed on your invoice). E.g. If connected in January, the sixth month will be July so we need to receive your July bill within 60 days of the date on that bill. All other bill dates are calculated in the same way.
Important: The above bills must be sent to us and arrive within 60 days of the date on the relevant airtime bill. Claims received after this time cannot be processed. We will acknowledge receipt of your claim by email.
Please note: You must send all items by recorded post as we cannot be held responsible for lost items or claims that arrive outside of the qualifying period.
Q: Can I send a photocopy of my airtime bill?
A: Yes you can. This may be preferable as we are not able to return the original.
Q: Can I send a print off of my online bill?
A: Yes you can. This should include your current address.
Q: Can I email a scanned copy of my bill?
A: Yes you can. Please email our cashback team with a copy of your bill.
Q: Do I need to send in my claim by a certain date?
A: Yes, your claim must be received within 60 days of the date on the relevant airtime bill.
Q: What information does the bill need to show?
A: All bills sent must show the date of the bill, the mobile number and that you are still on the original tariff we connected your handset to.

Del_Boy_Gupta

bindiboo wrote: »

Cashbacks - up to £50

If the total of cashback is less than or equal to £50, then please claim back in 2 stages:

months 6 & 8 on a 12 month contract.
months 6 & 9 on an 18 or 24 month contract.
Cashbacks - from £50.01 - £99.99

If the total of cashback is £50.01 - £99.99, then please claim back in 3 stages:

months 6, 8 & 10 on a 12 month contract.
months 6, 9 & 12 on an 18 or 24 month contract.
Cashbacks - £100 and over

If the cashback is £100 or more, then please claim back in 4 stages (12 month contracts) or 5 stages (18 / 24 month contracts)

months 6, 8, 10 & 12 on a 12 month contract.
months 6, 9, 12, 15 & 18 on an 18 or 24 month contract.
What to send in

The submitted bill must include all of the following information:

• Your name
• Your address
• Your mobile phone number
• Your current tariff
• The date of the bill

Please send your bills at the months indicated as per above instructions. For the avoidance of doubt month 6 will be the bill dated in the month that is 6 months after your connection date (the date displayed on your invoice). E.g. If connected in January, the sixth month will be July so we need to receive your July bill within 60 days of the date on that bill. All other bill dates are calculated in the same way.
Important: The above bills must be sent to us and arrive within 60 days of the date on the relevant airtime bill. Claims received after this time cannot be processed. We will acknowledge receipt of your claim by email.
Please note: You must send all items by recorded post as we cannot be held responsible for lost items or claims that arrive outside of the qualifying period.
Q: Can I send a photocopy of my airtime bill?
A: Yes you can. This may be preferable as we are not able to return the original.
Q: Can I send a print off of my online bill?
A: Yes you can. This should include your current address.
Q: Can I email a scanned copy of my bill?
A: Yes you can. Please email our cashback team with a copy of your bill.
Q: Do I need to send in my claim by a certain date?
A: Yes, your claim must be received within 60 days of the date on the relevant airtime bill.
Q: What information does the bill need to show?
A: All bills sent must show the date of the bill, the mobile number and that you are still on the original tariff we connected your handset to.

Just thought i would correct bindiboo's post- the terms she has quoted are the correct terms as they currently stand- however if you bought your phone before 16th Sept 2009 they are slightly different in that you only get 30 DAYS to submit your claim.

So please make sure you check when you purchased the phone to work out when to claim.