Virgin Media

jem16

Buzby wrote: »

(1) I can assure you, as an X-NTL customer, no name address details are provided on the ebill.

I'm also an ex-NTL customer - been with them almost 14 years - and I can assure you my full name and address are shown on the View paper bill. Note the View paper bill shows up as an option on the right hand side after clicking Show me this Bill.

Is this not available to you?

(2) 6 Month's is not a reasonable timeframe in which to entrust your faith in checking back old bills for pricing disputes.
(3) Once it's gone - its gone. Only a summary (chargeable) is available.

Which is why I said once it's in pdf form then you save a copy to your hard drive - you can then keep it as long as you like.

As for charging £1.50 to wait 10-14 days (from printing date) for a paper bill is a joke.

Why wait when you can have it instantly then?

mazza111

I personally like ebilling. Saves me waiting for it to be delivered. Saves me giving TNT more work. Or my colleagues at RM And I also prefer to pay by DD, saves a lot of flaffin about, have never had any problems with them whatsoever. When they do mess up, it's usually due to inadequately trained staff. I've seen it first hand when I worked with them. Stick a monkey in front of a computer and tell them to save the customer when they don't have enough knowledge or support to do so is the biggest problem I've found as a customer and working for them. No offense meant to those working with VM but the staff training is a bit funny to say the least