Virgin Media

ACDeag

I think you are twisting it. You are not being provided with anything physical from Virgin that you need to prove you have bought. You are asking them to provide you with something on paper that you could easily look at online. You therefore should pay extra for that.

I am quite happy to receive e-bills and don't see why I should subsidise you. You never paid for it before because technology did not offer any alternative, now it does. If they still sent paper bills to everyone we would all be paying more.

Mark_In_Hampshire

I always opt for e-billing when it provides a discount, e.g. the saving to the supplier is shared with me. However BT did not provide a discount for e-billing, unless you sent them a book of blank cheques called a direct debit mandate too (what does the payment method have to do with the method of bill delivery?). So paper billing it was.

nomoneytoday

Have an ebill and a DD - save £6.25

Why do you NEED a slice of tree to show your phone bill, rather than an email?

Mark_In_Hampshire

I don't - I'm perfectly happy with an online version, since I spend most of the day sitting in front of a PC as a web developer. I just expect the discount to be shared with me, that's all. Likewise, anyone I deal with who imposes a so called payment processing charge gets paid by cheque, not by BACS.

Buzby

nomoneytoday wrote: »

Have an ebill and a DD - save £6.25

Why do you NEED a slice of tree to show your phone bill, rather than an email?

Another person who hasn't read VM's T&C's. YOU remain liable for the bill whether they can supply you with an eBill or not (so you have to take them on trust). Also for those who just look or pay - having your bills in the 'cloud' might be fine for you, but just wait when you need to verify something and it isn't available. Better yet, rather than SEND me an ebill, I have to go to their website, long in, view it, click on a print bill link that generates a PDF file that hangs....

For those that actually get the PDF generator to work will find the bill is unlike the normal VM bills as your personalisation is removed (no customer name or address) making is useless for verification purposes for those outfits that require you to prove your ID.

Nothing to do with trees. And as for trusting anyone with my money, even VM - you really must have a trusting nature. Not me matey!

mazza111

Think you will find there is a button there that says something along the lines of View as paper bill. Found this button rather nice when dealing with customers who didn't understand their bills while I worked there. Let me see exactly what the customer was seeing.

jem16

Buzby wrote: »

Also for those who just look or pay - having your bills in the 'cloud' might be fine for you, but just wait when you need to verify something and it isn't available.

If you don't trust it to be available - the last 6 bills are available - then View as paper Bill and save it onto your own HD.

Better yet, rather than SEND me an ebill, I have to go to their website, long in, view it, click on a print bill link that generates a PDF file that hangs....

Just tried it. It took me less than 20 seconds to login, click View paper Bill and see it. Probably would have taken me this long to get my envelope opener.

For those that actually get the PDF generator to work will find the bill is unlike the normal VM bills as your personalisation is removed (no customer name or address) making is useless for verification purposes for those outfits that require you to prove your ID.

View paper bill gives exactly the same information as your paper bill - name, address etc. Can't say I've ever had a problem generating it either - perhaps it's your PC?

Nothing to do with trees. And as for trusting anyone with my money, even VM - you really must have a trusting nature. Not me matey!

I don't trust anyone either. However I'd rather have an ebill where I can see exactly what is going on, on the same day the bill is generated and not 5 days later when it would, Royal Mail permitting, be delivered.

custardy

jem16 wrote: »

I don't trust anyone either. However I'd rather have an ebill where I can see exactly what is going on, on the same day the bill is generated and not 5 days later when it would, Royal Mail permitting, be delivered.

you mean royal mail and TNT permitting

Buzby

(1) I can assure you, as an X-NTL customer, no name address details are provided on the ebill.
(2) 6 Month's is not a reasonable timeframe in which to entrust your faith in checking back old bills for pricing disputes.
(3) Once it's gone - its gone. Only a summary (chargeable) is available.

I plan to take VM to court to reclaim all my overpaid non-DD fees just as soon as OFCOM green-light it. Fat chance for those on ebilling and no separate record.

As for charging £1.50 to wait 10-14 days (from printing date) for a paper bill is a joke.

ACDeag

Buzby wrote: »

(1) I can assure you, as an X-NTL customer, no name address details are provided on the ebill.
(2) 6 Month's is not a reasonable timeframe in which to entrust your faith in checking back old bills for pricing disputes.
(3) Once it's gone - its gone. Only a summary (chargeable) is available.

I plan to take VM to court to reclaim all my overpaid non-DD fees just as soon as OFCOM green-light it. Fat chance for those on ebilling and no separate record.

As for charging £1.50 to wait 10-14 days (from printing date) for a paper bill is a joke.

Fat chance of OFCOM green lighting anything, they support the industry not the consumer. They will probably say that you should take your custom elsewhere if you don't like the terms.