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First Direct - venting my frustration

jmkgreen
jmkgreen Posts: 22 Forumite
Part of the Furniture 10 Posts Combo Breaker
in Budgeting & bank accounts
Not exactly hurt my pocket but I'm fuming. I've just spent several minutes diligently filling in pages of application for a First Direct bank account. Right at the end I get told "Sorry, the application process is unavailable due to routine maintenance".

Sorry, but couldn't you have told me that AT THE START!!!

Comments

  • MrsTinks
    MrsTinks Posts: 15,238 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker Name Dropper
    You want to know how often companies use the "routine maintenance" message for things that are not at all routine? :)
    Betting their systems had a hiccup and that is their standard message :)
    DFW Nerd #025
    DFW no more! Officially debt free 2017 - now joining the MFW's! :)

    My DFW Diary - blah- mildly funny stuff about my journey
  • jmkgreen
    jmkgreen Posts: 22 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    MrsTine wrote: »
    You want to know how often companies use the "routine maintenance" message for things that are not at all routine? :)
    Betting their systems had a hiccup and that is their standard message :)

    As a programmer, I am aware of that particular one ;-)
  • onlypaddy
    onlypaddy Posts: 991 Forumite
    Debt-free and Proud!
    could be that there are problems but some are getting through? did you get an email confirmation? you could always ring up and see if your application got through? if not, its possible they could just do a phone application for you
    Debts at LBM (May '08) £5760 - Lloyds CC £4260, Lloyds OD £1500;
    Debts as of May 28th 2011:
    Santander CC: £0.00
    Lloyds OD : £0.00
    DFW Nerd #1247 - Proudly dealt with my Debts :D Olympic 2012 Challenge #12
  • Rich1976
    Rich1976 Posts: 700 Forumite
    Part of the Furniture 500 Posts Name Dropper Combo Breaker
    I have a similar problem with them whenever I want to amend a standing order or set up a bill payment. I fill out all the details, click submit and then get the message telling me they are unable to process my request and to try again later. When I click ok it kicks me out of the internet banking. I have reported it but they didn't know why it didit. And I thought intetnet banking was supposed to be quicker than phoning them
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