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Sky+ Installation horrors

inthesticks
inthesticks Posts: 46 Forumite
Part of the Furniture 10 Posts Combo Breaker
in TV MoneySaving
I would just like to share my experience with Sky+ installation for anyone thinking of signing up in the northumberland area.
4 cancelled appointments(some on the day of installation)
5 days lost pay (unable to rearrange work after cancellations)
24 phone calls (0844 nos)
Some v disinterested Sky tel operators
No apology from Sky engineers(the same one thru all this episode)
Old aerial parts discarded into the garden
Sky engineers (hoodie,chavas)blatently lying to sky and us
One letter sent to Sky so far detailing every call/incident,awaiting reply

Has anyone else had experience of Sky's GREAT CUSTOMER EXPERIENCE.
And of any recompense?
«1

Comments

  • System
    System Posts: 178,423 Community Admin
    10,000 Posts Photogenic Name Dropper
    Hi, some email addresses if it's of help :-

    [EMAIL="crsupport@bskyb.com"]crsupport@bskyb.com[/EMAIL]
    [EMAIL="AllCustomerCareEscalation@bskyb.com"]AllCustomerCareEscalation@bskyb.com[/EMAIL]

    Good luck...
    This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com
  • will-in-estoril
    will-in-estoril Posts: 850 Forumite
    inthesticks wrote: »
    Sky engineers...

    A prerequisite of being an engineer is going to university and getting a degree.
    RIP independent MSE.
    Died 1st June 2012
  • inthesticks
    inthesticks Posts: 46 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    will-in-estoril wrote: »
    A prerequisite of being an engineer is going to university and getting a degree.
    Engineers-Skys words not mine
    mine would not have been printable!
  • spike7451
    spike7451 Posts: 6,944 Forumite
    edited 8 February 2010 at 11:28PM
    I worked for Sky as an Engineer after redundency from NTL/VM where I was a Service Engineer,I probably have more Q's than a gaggle of Sky installers..(and better than them too)

    I did not go to uni to get my Q's,mine were gained while working for NTL/VM.I am also a licenced Aeronautical Engineer.
  • Kurtis_Blue
    Kurtis_Blue Posts: 2,217 Forumite
    edited 8 February 2010 at 11:17PM
    engineer = no degree
    Engineer = Qualified
    Sky = Installers

    ;)

    At the moment I am an engineer in 3 months I will be an Engineer... hopefully.
  • spike7451
    spike7451 Posts: 6,944 Forumite
    Kurtis_Blue wrote: »
    engineer = no degree
    Engineer = Qualified
    Sky = Installers

    ;)

    At the moment I am an engineer in 3 months I will be an Engineer... hopefully.

    Dont tar us all the same brush,I may not been to uni ect but I hold have more Q's than a Sky installer & probably even you.
  • C_Mababejive
    C_Mababejive Posts: 11,668 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    will-in-estoril wrote: »
    A prerequisite of being an engineer is going to university and getting a degree.
    I dont believe that is the case.
    Feudal Britain needs land reform. 70% of the land is "owned" by 1 % of the population and at least 50% is unregistered (inherited by landed gentry). Thats why your slave box costs so much..
  • Kurtis_Blue
    Kurtis_Blue Posts: 2,217 Forumite
    edited 9 February 2010 at 12:56PM
    spike7451 wrote: »
    Dont tar us all the same brush,I may not been to uni ect but I hold have more Q's than a Sky installer & probably even you.

    Possibly, but probably not if you haven't been to Uni, wasn't a personal attack on you or anyone, just the fact that throwing up sky dishes with four bolts (or 3;)) does not an engineer nor Engineer make.
  • spike7451
    spike7451 Posts: 6,944 Forumite
    Kurtis_Blue wrote: »
    Possibly, but probably not if you haven't been to Uni, wasn't a personal attack on you or anyone, just the fact that throwing up sky dishes with four bolts (or 3;)) does not an engineer nor Engineer make.

    Maybe not but when VM put your dept on 30 days notice,you have to take what's going.And Sky was what was going at the time.
  • dodger1
    dodger1 Posts: 4,579 Forumite
    Kurtis_Blue wrote: »
    engineer = no degree
    Engineer = Qualified
    Sky = Installers

    Installers = anybody who applies
    It's someone else's fault.
This discussion has been closed.
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