Crystal canopies

missposh

Hi I am looking to get a carport from Crystal Canopies does anyone know if they are good or bad?

thanks

1984ReturnsForReal_2

missposh wrote: »

Hi I am looking to get a carport from Crystal Canopies does anyone know if they are good or bad?

thanks

Of couse you are.....

Missposh - I done a search on here a few months ago and there were endless complaints againts Crystal Canopies but for some reason they have removed them all does anyone know why?? thanks

I suspect you are a troll with a axe to grind.

You wouldnt be related to the person who had their thread about their "blog" deleted just a couple of days ago?

It was a very poor blog quoting other consumer complaints from 2004!

ormus

i thought they had gone bust.

missposh

Hi Ormus

I have just been in contact with them and they are going to send one of their surveyors out to give me a quote.

Many thanks for the info though.

knowloads

Canopies UK were one of the first, they use local agents and have RRP prices, worth a punt. SHOP AROUND

G51shopaholic

Don't know about the carports they build but they also pass themselves off as Canterbury Conservatories. They cowboys who USED to have the show conservatories outside B&Q.

I would allow them to build Lego bricks, having made the mistake of allowing them to build a conservatory.

G51shopaholic

Hopefully they don't use the same pair of monkeys who build their conservatories. Total nightmare and i wouldn't have touched canterbury conservatories had i know who was actually going to be doing the build

June_Lamb

missposh wrote: »

Hi I am looking to get a carport from Crystal Canopies does anyone know if they are good or bad?
thanks

My advice to anyone thinking about purchasing anything from Crystal Canopies, would be Don't do it.
In July 2009 we paid £2,300 for a "self supporting canopy" approx 5 x 2.5 metres and were led to believe it came with a fully comprehensive 5 year guarantee (which we didn't actually receive till a month after the canopy was installed and paid for).
The canopy collapsed after the first two days of snow in November 2010, seriously damaging the wall to which it was attached and although they had the canopy removed from our garden within 8 hours of our phone call, Crystal Canopies have refused to repair the damage to our property and refused to refund our money, saying their guarantee does not cover adverse weather conditions and that we should have gone out each day and removed the snow from the canopy.
As a 70 year old disabled man and a 67 year old woman suffering from Rheumatoid Arthritis, we never would have bought the canopy if we'd been told that at the time.

pappaking

Hi. Sorry to hear your problems. Where abouts in the country are you? How much snow was on the canopy? Was there an avalanche from the house roof onto the canopy? Have you informed your insurance company of the event? I think it would be fair to say that the canopy from Crystal Canopies should have at least taken the equivalent load of that required by building regulations. Your canopy at that size(under 30 M sq.) would not if fitted to a house, have needed building regs. Your insurance company will have access to the Met office snow fall records for your area. If the snow load was well in excess of building regulations then the insurance company should pay up. If the load was not well in excess, than you have a good case against Crystal Canopies. It would be difficult and probably not safe for two fit people to clear snow off such a structure. Madness to have tried to do it yourselves.

June_Lamb

Thanks Pappaking,
We are in the North East of England.
There had been two days of quite heavy snowfall before the canopy collapsed and I'd guess there was four or five inches of snow, but I'm not certain. There was no avalanche, as we live in a bungalow and the canopy was on the wall under the apex, not under the sloping roof.
We have informed our insurance company and they seem quite sympathetic, but we are still waiting for their surveyors report.
We are upset because we feel we were misled by Crystal Canopies. Their advertising states that their canopies come with a 5 year no quibble guarantee, with no mention of adverse weather conditions being excluded, and if nothing else, we'd like to help prevent others being misled in the same way.

pappaking

Hi.
Most of the snow in that area fell in December after yours collapsed. If we said that there was 6 inches of snow (150mm) with a water content of 15% to 30%. That would equal using worse case scenario 45mm of water.
This is the same as 45KG M sq or 0.45KN.M SQ. The minimum load that a canopies or carports in that area should take is 0.75KN.M SQ. A lot of the area is 0.83kn.M SQ. If your property is over 100m in altitude the figure would be higher still.
Can you tell me which part of the canopy caused the collapse? I suspect with so little snow on the canopy that it was the fixings. Which type of masonry is your wall made of? How many and which type of fixings were used in the cantilever beams? How much masonry was there above each beam? Do you have photos of the collapsed canopy?
If Crystal Canopies give a 5 year guarantee, then I am not sure why it would not cover the collapse under the conditions above. In December there was snow fall in that area a long way over that required by building reg’s. If the canopy collapsed then or was hit by an avalanche then I can see that it would be outside the terms of the guarantee. If they are disputing whether the canopy guarantee is valid. Then the canopy is clearly still your property. If they see that the weather was so adverse the canopy should be returned to yourselves, for the insurance company to inspect. I am sure you know that there are a lot of good salesman in home improvements and not many engineers. Sad but true.
PK:(