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btyahoo customer services derby

Has anyone got an email addy or telephone number for these.

thanks

Beth
xxx
I am responsible me, myself and I alone I am not the keeper others thoughts and words.

Comments

  • Welliesorter
    Welliesorter Posts: 371 Forumite
    Part of the Furniture Combo Breaker
    lemontart wrote:
    Has anyone got an email addy or telephone number for these.

    Sorry, no point. That site was run by a company called ClientLogic and closed earlier this year:

    http://www.theregister.co.uk/2005/12/13/bt_clientlogic/

    http://news.bbc.co.uk/1/hi/england/derbyshire/4525010.stm

    Why do you need to speak to someone in a specific call centre?
  • lemontart
    lemontart Posts: 6,037 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    In 2002 I signed up to btbroadband which included email etc, but btyahoo has continued to take a £1.50 charge for the old narrowband email from my debit card, dispite complaining to themon 27th June and them promising to investigate and saying that I would get a call in 5 working days they did not and are saying that I am not entitled to refund. I asked for complaints dept told there was none and after going round in circles today repeating myself 1/2 dozen times I was given an po box in derby to write to and told I have to provide evidence that I have had btbroadband since 2002!!!!!!!!!!!!!!!!! want to speak to someone or email as supposedly quicker and want to get a name.

    I know it is not a lot of money but I have been paying twice technically and that I resent.

    Beth
    xx
    I am responsible me, myself and I alone I am not the keeper others thoughts and words.
  • Is that the address from

    http://help.btinternet.com/yahoo/helpnb/contactus/0,,Complaints-nb,.html ?

    I'm guessing that this is the web page where you made your original complaint.

    It does give a PO box in Derby but I don't think there's a physical presence there any more.
  • lemontart
    lemontart Posts: 6,037 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Is that the address from

    http://help.btinternet.com/yahoo/helpnb/contactus/0,,Complaints-nb,.html ?

    I'm guessing that this is the web page where you made your original complaint.

    It does give a PO box in Derby but I don't think there's a physical presence there any more.

    Will check that but was given the address by indiam centre dispite originally being told btyahoo call centre was not in india.........doh!!!!!!!!!!!!!!

    Beth
    xx
    I am responsible me, myself and I alone I am not the keeper others thoughts and words.
  • lemontart wrote:
    Will check that but was given the address by indiam centre dispite originally being told btyahoo call centre was not in india.........doh!!!!!!!!!!!!!!
    The technical support line for dial-up has been in India for years. Not sure about billing. Broadband moved there earlier this year (see above links).

    The Derby PO box is still on the BT web site so maybe it's still valid, even if there's no physical presence there.

    For what it's worth, I've managed to keep my btinternet.com address active for years by dialling up very intermittently. I've had the address since 1997 but I haven't used it as my main ISP since the late 90s. I realise you shouldn't need to do this to have your address as it comes as part of your package.
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