Carpet Right

alisonrose3764

Total result - sent a letter to the MD, Chairman etc - had a phonecall from the fitters boss - he has offered to pay me back the money over six months - fair enough - I don't want to bankrupt the guy - so worth the effort.
Shame you have to get so het up though.
Not sure why these guys bother having insurance if they never claim off it!

dacouch

Their insurance has an excess of £250

michael1983l

Carpet right are crap, I got a carpet from there and wanted it fitting they said yes ok fitting would be x ammount per square meter. The fitter would pick the carpet up from the shop and come and fit it for me. I thought ok, then came the totalling of the bill and it had £35 extra on. I asked why. Oh sir it's your delivery charge.......

excuse me... delivery charge but you just said the fitter would pick up the carpet from here and fit it of which I was paying a nice price for already. So where has this delivery charge come from....

long story short they wouldn't waive the fee for delivery. So I cancelled and did it all myself saving a couple of hundred quid. carpetright are jokers, they coudn't even calculate how much gripper rod I needed, they were about 3 meters out.