Virgin Media increase broadband

derrick

[FONT=Verdana, Arial, Helvetica, sans-serif]I have just received the following from Virgin, (below beginning;- "[/FONT][FONT=Verdana, Arial, Helvetica, sans-serif]Some important changes".......),[/FONT][FONT=Verdana, Arial, Helvetica, sans-serif] now I am on ADSL on a legacy plan,(bundle 3), which is costing me £9.99 a month for 3Gb download, 3Mb speed, inclusive evening & weekend phone calls.
Now to suddenly go to £12.99 is a 30% increase,(what recession?)!

So I called them and requested my MAC, their response is as follows, which I think is a good result;-

"[/FONT]I have altered you package to:

Unlimited download Broadband with up to 8Mb speeds

Free evening and weekend calls to UK Landlines.

£10 per month

This is a special offer to keep you as a customer and will run for 12 months.

After the 12 months it would increase to £14.99 but you can renegotiate it 12 months time and see if there is an equivalent or better offer at that point.

Many thanks for staying with Virgin your customer is very valuable to us.


Kind regards, Duncan."

[FONT=Verdana, Arial, Helvetica, sans-serif]


Some important changes to your Virgin Media services
[/FONT][FONT=Verdana, Arial, Helvetica, sans-serif]

[/FONT][FONT=Verdana, Arial, Helvetica, sans-serif]Dear Mr .......
[/FONT][FONT=Verdana, Arial, Helvetica, sans-serif]
We’re writing to let you know about some changes to your service.

The first thing to tell you is that the cost of your broadband is increasing. Starting from 8th of March 2010, the new cost will be £12.99 a month. When we make changes of this kind, we always like to give you at least 30 days notice, so you’ll see the new monthly cost on your bill over the next few months.

[/FONT][FONT=Verdana, Arial, Helvetica, sans-serif]Go faster with up to 8Mb broadband!
[/FONT][FONT=Verdana, Arial, Helvetica, sans-serif]The good news is that we are giving you up to 8Mb broadband (instead of 1Mb). That means you could enjoy speeds that are up to 8 times faster than your current connection, letting you surf, stream, download and browse quicker than before. To find out how click here.

[/FONT][FONT=Verdana, Arial, Helvetica, sans-serif]Get free stuff with V Stuff
[/FONT][FONT=Verdana, Arial, Helvetica, sans-serif]Our V Stuff service means you can automatically back up and store all your most treasured files and you can share them online with friends and family. What’s more, you can print up to 25 of your digital photos for free every month. And of course, you'll stay protected against all sorts of internet nasties with our trusty PCguard. It’s free to all Virgin Broadband customers. Click here to find out more.

[/FONT][FONT=Verdana, Arial, Helvetica, sans-serif]All about your phone service
[/FONT][FONT=Verdana, Arial, Helvetica, sans-serif]We have some changes to our call costs to tell you know about, too. Click here and check them out. These take effect from 1st of April 2010.

[/FONT][FONT=Verdana, Arial, Helvetica, sans-serif]Free calls to Virgin Mobile phones
[/FONT][FONT=Verdana, Arial, Helvetica, sans-serif]Whether you’re a Virgin Media Phone or Mobile customer we’re always working to make sure you can talk more for less. As you already enjoy free evening and weekend calls to other landlines from the 1st April, you’ll also get calls to Virgin Mobile phones included as part of your call plan*. Not on Virgin Mobile yet? There’s never been a better time to join. Click here to check out some exclusive deals for you.

And don’t forget you can also get your phone line directly from us and get one single, simple bill from Virgin Media.

As always, our friendly UK based team is here to help online or over the phone**.

All the best


Mark Davidson
Executive Director, Customer Care
Virgin Media
[/FONT]

kwikbreaks

Why is that a good result? You'll still be with VM ADSL.
http://www.dslzoneuk.net/isp_ratings.php

derrick

kwikbreaks wrote: »

Why is that a good result? You'll still be with VM ADSL.
http://www.dslzoneuk.net/isp_ratings.php

It is each to their own and all ISPs will get good and bad reviews, yes I am on VM ADSL, (as said in my post), I have not had many problems with Virgin, and when I have it has been sorted courteously and quickly, ie.recently I had a problem where the connection would drop out on occasions at the weekend, on calling Virgin tech helpline,(on a freephone number), they went through various fixes and suggested it could be my modem,(yes modem a Speedtouch), so I asked if I could have a router and was informed they cost £40, I asked if I could have one FOC and was put through to another department who said the same, I asked again, was put on hold for a minute then told they would send one out to me FOC to reach me within the next 5 days, I received it the following day, i.e. within 24 hours.

So you see I have no complaints re Virgin.

Reason I thought it a good result? They wanted to increase my monthly premium by 30%, I made a free phone call and received the above result, unlimited download,(up from 3Gb), and "up to" 8Mb, up from 3Mb, inclusive weekend and evening calls to 01/02/03 numbers,(I know, I already have those), all for a 1p increase per month

Better the devil you know. I don't need super fast broadband, just enough to surf, e-mails and other low tech stuff, I know it could be got for less, but with my bad luck I may as well, for the time being, stay where I am, until something lower priced and better comes along.

OK so they are at the bottom of the list re your link, (they may be near the top of another one?), just below BT, Orange and other "popular" ISPs, but as with most of the human race, they complain but very rarely praise

markl66

I have had many ISPs and I think Virgin are quite good although much better with cable than broadband. Stay well clear of TalkTalk as they are a nightmare to cancel.