Getting copies of statements from Clydesdale Bank

Gary_Gibson

I'm not 100% certain I'm in absolutely the right place, but I'm looking for advice on something at least related to the bank charge issue - which I didn't even know about until I started googling for some answers to my question.

I've been trying to get hold of bank statements from a couple of years ago after a pack of them I'd sent to the people who do my yearly accounts disappeared in the post. I called Clydesdale, my bank, asked for new copies, and was told I'd have to pay £5 per sheet (something I know a lot of people trying to reclaim bank charges have been hit with).

I did a bit of online research, and found out that under the Data Protection Act they're apparently not allowed to charge you more than £10 in total if you ask for computer print outs rather than actual copies of the statements.

I called them back and specifically mentioned the rule about a maximum charge; the girl on the phone spoke to someone, came back and told me they 'only kept records for six months', and anything before that could be supplied only copies of statements (but for £2 a page now, rather than £5).

Given what I've read on the above link and elsewhere, surely this is simply not true? What can I say to them to get them to give me what I want without apparently wildly overcharging me, or is it the case that when they say 'if it's more than six months old, even though we're giving you identical information, but on different paper, we can charge you more for it', there's nothing I can do?

Has anyone else had issues like this with the Clydesdale Bank, whether they were requesting information about bank charges or not?

natweststaffmember

I would formerly request the information in writing than doing it verbally. If the statements were lost in the post they shouldn't have charged you at all since they were lost.
Write to them and post up the reply you get.

Premier_2

As I understand it, the OP originally received the statements but these were subsequently lost when they were posted onto their accountant.

Banks do charge for duplicate statements, details in their terms & conditions/ tariff of charges.

You could try the approach given in the bank reclaiming guide
http://www.moneysavingexpert.com/reclaim/bank-charges
but then you are not asking for statements, so they might decide not to supply them, just the details you requested (especially since they already know you are really wanting the statements)
Is that the £10 charge you are on about? Because if it is, it doesn't relate to supplying duplicate statements (although you might get them that way)
Otherwise, I don't know of any rule restricting the cost to £10


Have you maide a claim against the postal operator for the loss?
(although that may depend on what postal service you originally purchased)

phaemon

When I requested details of bank charges from the Clydesdale Bank, they sent me complete statements for that period. I just enclosed a postal order for £10 along with the data protection request letter.