www.oyyy.co.uk

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BargainGalore wrote: »

Under DSR you cant use the product you can only inspect it this is why we have DSR because it lets consumer see a product like in shops

http://www.berr.gov.uk/whatwedo/consumers/fact-sheets/page38102.html#Q3IunderstandIcanchangemymindifIdonotwantthegoodsorservicesDoesthatapplyinallcases

That is still somewhat ambiguous, you could argue that in a shop you could try the item.

For arguments sake, a TV would most likely be switched on in a shop.

davester

and you might not know you have a trial version of some software and not the full version as specified untill you turn it on anyway.

officeguru

Thanks for all your comments.

No, they haven't changed the spec ... It states the 'free windows upgrade' when you google 'samsung np-r519' ... (the one mentioned in the post is a different laptop... mine's has 4gb ram and 500gb rom) you see it against the listing for oyyy.co.uk.... And, the customer support lady knew exactly why I was phoning !!!!

Anyway... I decided not to leave it at that - I telephoned Samsung as well and they said that I should email the windows 7 upgrade people and see if they can help. I might wait along time... I then decided to try and enter the details again onto the upgrade site and it accepted them this time... but I had to pay £17..... that might be for postage and packing etc.... so all is well that ends well, as I have just received an email this morning that they have taken the payment so that means they are shipping me the upgrade.....

This was all 'no thanks' to 'oyyy' - which spoiled the pleasure of having bought a new laptop...

Just for reference:

I have started to install all my software and I am now having great fun... It will take me years to put everything back on !! - It's a beautiful machine - the only design fault (for me) is that the usb ports are all on the left so it means my mouse cable gets in the way.... I have to remember to put it to the back of the machine...

I can't use wireless as my wireless network seems to interfere with it..... Anyway, I am off now - happy as a pig in s***

Cheers

kwikbreaks

officeguru wrote: »

I then decided to try and enter the details again onto the upgrade site and it accepted them this time... but I had to pay £17..... that might be for postage and packing etc.... so all is well that ends well, as I have just received an email this morning that they have taken the payment so that means they are shipping me the upgrade.....

I think all the "free ugrade" deals involved pretty extortionate P&P (iirc one manufacturer was charging £26).

Don't forget that the best way to do the upgrade is with a full install so not worth installing all your stuff yet.

Glad to hear that you are all sorted.

officeguru

kwikbreaks wrote: »

I think all the "free ugrade" deals involved pretty extortionate P&P (iirc one manufacturer was charging £26).

Don't forget that the best way to do the upgrade is with a full install so not worth installing all your stuff yet.

Glad to hear that you are all sorted.

Thanks for your advice kwikbreaks - I had problems with loading on some of my software so I have stopped now and i will wait for the upgrade. I'll just instal some stuff that I need in the meantime....

cheers