www.oyyy.co.uk

officeguru

Hi All

I decided to buy myself a new laptop as I had to keep taking off programmes to put others on... Anyway, I researched the internet and decided to buy a Samson r519 that is fast and a huge 500gb storage space.... of which oyyy was offering the best price (with free windows 7 upgrade)

Anyway, got the laptop last night and started to set it up... and lo and behold... the windows 7 upgrade offer ended on the 31 Jan 2010. I telephoned the customer service and basically they didn't want to know. I said that 'if I had known that I would have to buy the windows 7 upgrade, I would have went elsewhere to buy it... They also said that they wouldn't take the laptop back as I had started using it.... and that they weren't interested that the offer had lapsed.

I am really disappointed... so I will now have to search the net to find the cheapest place to buy a windows 7 upgrade....

Your thoughts please ...

savemoney

Have they change the wording on web site because it now says windows 7

• Samsung R519 Notebook
• Intel Celeron Dual Core (T3100) 1.9GHz Processor with 1MB L2 Cache and 800MHz
• 2048MB (1x2048MB) 800MHz DDR2 RAM
• 250GB (5400rpm) Serial ATA Hard Drive
• 15.6 inch (1366 x 768 WXGA) SuperBright Gloss LCD TFT
• Intel Graphics Media Accelerator X4500M
• 0.3 Megapixel Digital Motion Webcam
• DVD SuperMulti Dual Layer Optical Drive
• WiFi 802.11b/g Wireless LAN
• Fast Ethernet LAN
• Microsoft Windows 7 Professional
• 1 Year FastGuard Warranty (Collect and Return)

http://www.oyyy.co.uk/product.php/107652/samsung-r519-notebook-celeron-dual-core--t3100--1-9ghz-2048mb--1x2048mb--250gb-15-6-inch-wxga-tft-dvd-supermulti-dual-layer-lan-wlan-webcam-windows-7-pro--intel-gma-x4500m-

enigma52

do you have a receipt or copy of description of what you actually purchased. If you have and the upgrade is stated then ask for refund as it is not what you contracted to purchased

kwikbreaks

Distance selling regulations say you can return it within 7 days regardless. You may lose some money on return carriage etc. though - you'll need to do a bit of research unless somebody knows or can provide a good link showing these consumer rights clearly and simply.

This is what oyyy have to say on the matter... http://www.oyyy.co.uk/page.php/returns/#unwanted

Unwanted Items

Under the Distance Selling Regulations (DSR), most items can be returned by consumers for a full refund or exchange providing you notify us of your wish to cancel your order and return the item or items within seven days of receiving them. All items must be in an as new condition and in the original packaging. The packaging must not have been damaged or altered by the customer and all items must be unused with all seals/shrink wrap intact.
Any items that were specifically ordered for the customer, or altered or customized to the customer's specification, or pre-recorded media and software of any type, cannot be returned.
These and any other purchases that do not fall within the Distance Selling Regulations normally can not be returned, however if we are able to accept return of these items there may be an admin fee of 25% of the item value (min charge of £25 ex VAT).

Inactive

Distance Selling Regulations.

7 days to return for a full refund.??

( snap Kwikbreaks )

Inactive

That seems to breach the terms of the DSR, I am fairly sure that an item does not have to be in it's original packaging to comply.

kwikbreaks

Yes snap.

Do you happen to know if all that BS about undamaged packaging and unbroken seals can be enforced? It seems to me that they are saying to comply you need to just turn the box straight around and that seems to me to be unlikely.

====
Snap again

Inactive

kwikbreaks wrote: »

Yes snap.

Do you happen to know if all that BS about undamaged packaging and unbroken seals can be enforced? It seems to me that they are saying to comply you need to just turn the box straight around and that seems to me to be unlikely.

====
Snap again

Fairly certain that they cannot enforce that, the purpose of the regulations is so that customers can get a hands on feel of the purchased item.

The only exception I believe is software.

kwikbreaks

Inactive wrote: »

The only exception I believe is software.

... and no doubt games, films, and music CDs too. Our esteemed lawmakers wouldn't want to risk us copying stuff that it is quicker to download illegally anyway if so inclined now would they. I wonder how big the backhanders were.

jaydeeuk1

I think once windows is 'activated' then you can't return (unless faulty), but happy to be put right.

BargainGalore

Under DSR you cant use the product you can only inspect it this is why we have DSR because it lets consumer see a product like in shops

http://www.berr.gov.uk/whatwedo/consumers/fact-sheets/page38102.html#Q3IunderstandIcanchangemymindifIdonotwantthegoodsorservicesDoesthatapplyinallcases