Moving from Tiscali/Talktalk help?

ephiny

Hi all,

Been with Tiscali (broadband and calls) for almost 3 years. I was with talktalk previously, and moved because they failed to ever connect my broadband (for five months! :mad:)......even though tiscali connected me in seven days. That 5 months on the phone to Talktalk customer service was hell, so upon hearing that other Tiscali customers have been receiving letters that we're being moved over to them, I sent tiscali an enquiry via the website today just to check whether or not I'm meant to have received one.

A couple of hours later, I had a sales rep from Talktalk call me, saying that they'd been informed I'd sent an enquiry (even though he didn't know what it was about), seeing if I wanted to move over to talktalk, and that 'maybe I didn't know it but when Tiscali took over my line they scrambled it, so that I can't take my line with me and making it virtually impossible for me to move to another provider'.

Can someone please confirm that this is just scare tactics? The thought of being tied to them is terrifying lol.

I'd like to get away from Talktalk asap, and as I need anytime calls and unlimited broadband I've worked out that moving to BT for my calls, and O2 for my broadband would be best. Especially with the cashback advice I've seen here!

To get O2, it says I need a BT line.....and I'm not sure of how the process of moving my service to two different providers works.

Do I sign up with BT for calls first and then sign up to O2 once I'm live with BT?
Do I still need a MAC code from Tiscali?
Is it going to cost me anything to go back to BT to begin with (I paid a £125 connection fee to BT when I first moved in here)?

I'd truly appreciate any help, as I want to go into any dealings with those companies with a little knowledge on my side.

Thanks in advance!

(According to Sam knows, my local exchange is Ibrox, in case that is relevant at all. I don't really have an understanding of all the LLU lark!)

macman

Is your line rental currently with Tiscali-you don't say?
If the line has been LLU'd, then you need to go back to BT for your line rental, and then once that is done you can sign up for 02. They are LLU'd on Ibrox, so you can sign up for £7.50pm (with the O2 mobile discount), and make sure you use Quidco to get the £75 cashback.

ephiny

Apologies for omitting that....yes, my line rental is currently with Tiscali.

So if I move to BT first and subsequently sign up with O2, I won't need to obtain a MAC code from tiscali?

Thanks for the quick reply