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Bank Charges Reclaiming Guide discussion

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  • Nasqueron-
    Thank you sincerely for your detailed reply.
    The debt was accrued long before I met my husband, so I was unable to take his card or prevent it in any way.
    I agree, we are all responsible for our own decisions. I myself have been lucky enough to have avoided debt and live to my means. I have just worked for NatWest myself and know the push , push on lending and I guess I see it from both sides.
    I will approach them and see what they say. We do not spend on anything fancy. No Sky subscriptions, no fancy shops. Just basic bills and essentials. I have gone through everything and swapped utilities over, done so much to cut back.
    The problem escalated when the charges snowballed and his wages were barely covering his rent and bills.
    Anyway, I shall take your advice, and thank you again for your kind help
  • Dunstonh - thank you also for your reply.
    No, they were not aware as he was undiagnosed until last summer.
    The thing I have issue with really is the fact the charges and interest were just mounting up and snowballing and eating up his entire wages, as us still the case.

    I will approach them and explain our situation. I can't thank you enough for being good enough to give your advice. Thank you.
  • dunstonh
    dunstonh Posts: 119,640 Forumite
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    No, they were not aware as he was undiagnosed until last summer.

    In which case, blaming the bank is not going to be a good idea. Drop that from your letter to them.
    The thing I have issue with really is the fact the charges and interest were just mounting up and snowballing and eating up his entire wages, as us still the case.

    Focus on the hardship and the spiralling of charges. Do mention the mental illness as it is important. Just don't blame them. Put yourself in the shoes of the person you are writing to and think how they are going to read it. You want them totally sympathetic to the situation.
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • He has had episodes of severe mania in the past whereas he has bought ridiculously expensive items on a whim.
    We do not spend on anything fancy. No Sky subscriptions, no fancy shops. Just basic bills and essentials.
    You need to decide which statement is accurate .

    Has your husband built up debt by purchasing "ridiculously expensive items on a whim" or has the Bank contributed more to the debt by adding charges and interest?
  • You need to decide which statement is accurate .

    Has your husband built up debt by purchasing "ridiculously expensive items on a whim" or has the Bank contributed more to the debt by adding charges and interest?
    I should have clarified- these expenses were from money he had at the time- not by overdraft. E.g. An inheritance that he deposited and spent within days.
  • dunstonh wrote: »
    In which case, blaming the bank is not going to be a good idea. Drop that from your letter to them.



    Focus on the hardship and the spiralling of charges. Do mention the mental illness as it is important. Just don't blame them. Put yourself in the shoes of the person you are writing to and think how they are going to read it. You want them totally sympathetic to the situation.

    Dunstonh- thank you - that makes perfect sense. I'll put together a letter and see what they say. You've been such a great help. Thank you.
  • -taff
    -taff Posts: 15,340 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    DOn't know if you've seen this may be of some use
    http://www.moneysavingexpert.com/credit-cards/mental-health-guide
    Non me fac calcitrare tuum culi
  • Thank you Taff, I will check that out. Much appreciated.
  • Hi,
    As a newbie to this whole thing can anyone point me to the address I need for TSB bank?
    Have checked the original thread (Reclaim Bank Charges Help Thread) and only Lloyds is included. Would rather not phone the bank to ask..
    Thanks in advance
  • Nasqueron
    Nasqueron Posts: 10,657 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    lgreen42 wrote: »
    Hi,
    As a newbie to this whole thing can anyone point me to the address I need for TSB bank?
    Have checked the original thread (Reclaim Bank Charges Help Thread) and only Lloyds is included. Would rather not phone the bank to ask..
    Thanks in advance

    TSB complaints contacts are as below. Do note that old bank charges cannot be reclaimed, only current hardship so I have included the link for that team as well

    http://www.tsb.co.uk/help/complaints/

    http://www.tsb.co.uk/help/support/dealing-with-difficulties/managing-debt/

    Sam Vimes' Boots Theory of Socioeconomic Unfairness: 

    People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.

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