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British Gas remove unit prices on Bills!

2

Comments

  • Bark01
    Bark01 Posts: 892 Forumite
    Part of the Furniture 500 Posts Name Dropper Combo Breaker
    I'm on websaver 2 for gas and click energy 6 for electric. My online bills have never shown price per unit.

    This is not something new.
  • penrhyn
    penrhyn Posts: 15,215 Forumite
    Part of the Furniture Combo Breaker
    I'm on Click 6 with Energysmart. If you go to your usage history the cost of your primary and secondary units is displayed.
    PS Unit costs were on my old Click 6 bills but not since I've had monthly Energysmart bills.
    That gum you like is coming back in style.
  • Alan_Vickers
    Alan_Vickers Posts: 109 Forumite
    My online bill for gas, received towards the end of December, did not include the price per kWh. I emailed BG about this and received a reply on 31/12 that said "I'm sorry your online gas statement is not showing pence per kWh prices. I have forwarded the details to our Online issues Team and they will email you once it is resolved."

    I have heard nothing since then.
  • hansi
    hansi Posts: 3,001 Forumite
    Part of the Furniture 1,000 Posts
    It's not on my bills now either. I'm going to email them about it.
  • hansi
    hansi Posts: 3,001 Forumite
    Part of the Furniture 1,000 Posts
    penrhyn wrote: »
    I'm on Click 6 with Energysmart. If you go to your usage history the cost of your primary and secondary units is displayed.
    PS Unit costs were on my old Click 6 bills but not since I've had monthly Energysmart bills.


    I'm on the same tariff, ( Energysmart) but my unit costs aren't shown on my usage history. I've just emailed BG.
  • hansi
    hansi Posts: 3,001 Forumite
    Part of the Furniture 1,000 Posts
    Alan_Vickers wrote: »
    My online bill for gas, received towards the end of December, did not include the price per kWh. I emailed BG about this and received a reply on 31/12 that said "I'm sorry your online gas statement is not showing pence per kWh prices. I have forwarded the details to our Online issues Team and they will email you once it is resolved."

    I have heard nothing since then.


    Come on this is BG we're talking about. It's only been a month!;)
  • penrhyn
    penrhyn Posts: 15,215 Forumite
    Part of the Furniture Combo Breaker
    hansi wrote: »
    I'm on the same tariff, ( Energysmart) but my unit costs aren't shown on my usage history. I've just emailed BG.


    Sorry my mistake, you have to use the predict my bill feature, then you can see the unit costs, they really need to simplify the site.
    That gum you like is coming back in style.
  • Plushchris
    Plushchris Posts: 3,592 Forumite
    Doesnt the new Ofgem rulings say that suppliers must provide all this information on bills?
    Missing Tesco R&R since Feb '07 :A & now a "Tesco veteran" apparently! ;)
  • flashnazia
    flashnazia Posts: 2,168 Forumite
    I'm on the phone to BG. Apparently it's a national problem and they are working on it. PHEW!

    (Still doesn't explain why they didn't reply to my emails or why they took me off paperless billing though!)
    "fools and fanatics are always so certain of themselves, and wiser people so full of doubts." (Bertrand Russell)
  • hansi
    hansi Posts: 3,001 Forumite
    Part of the Furniture 1,000 Posts
    Yeah, they haven't replied to my emails either!:mad:
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