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Orange Delivery Receipt Charge

Just a note of caution - with orange I have inadvertantly put on my delivery receipt for text messages. I am on unlimited texts - but because they say delivery receipt is not a text they charge you one pence per delivery r. I got my bill with £21 quid for delivery receipt charges for one month - so be careful they are not included in your package.
I called them and they credited it - the lady told me she has loads of complaints about this - orange have a tiny bit in their T&C's which states charges will be made. Very Crafty !

Comments

  • boliston
    boliston Posts: 3,012 Forumite
    Part of the Furniture 1,000 Posts Photogenic Combo Breaker
    Wow 2,100 texts in one month! Must have sore fingers ;-)
  • Teenagers !
  • DarkConvict
    DarkConvict Posts: 6,347 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Orange have charged 1p on delivery reports for along time, it is something that does surprise alot of people, like yourself i have turned mine off. If i do leave orange I will turn them back on as i do like to have them on.
    Although no trees were harmed during the creation of this post, a large number of electrons were greatly inconvenienced.

    There are two ways of constructing a software design: One way is to make it so simple that there are obviously no deficiencies, and the other way is to make it so complicated that there are no obvious deficiencies
  • I think it's been like this since about 2006 / 2007 when they introduced animal plans.

    o2 apparentlly -unless they've changed recently - don't support SMS reports (unless you type *0# as the first 3 characters in your SMS)

    otherwise other networks don't charge I think.

    proplusplus
    Information provided is offered as a guide, and should not be deemed to be 100% accurate/correct. Please verify with the appropriate company/legislation for confirmation. Always seek verification to ensure you do not encounter future problems!
  • Jill__2
    Jill__2 Posts: 53 Forumite
    As previously said its in the T&C's and they are providing an extra service so they are within their rights to charge. Its like asking the royal mail to deliver a letter on a recorded/special delivery service and charge the first class stamp rate.
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